※ 사기글 주의 ※
- SNS나 카톡으로만 연락처가 기재된 목적이 불분명한 글
- 송금, 환전, 비트코인, 재무설계 등 부업을 빙자하여 수수료를 요구하거나 준다는 폰지사기 수법의 글
- 고액의 여성 집사, 가정부, 간병인, 비서, 에스코트, 노래방 도우미 등을 구하는 글
Korean/English Bilingual 선호
관심 있으신 분은 이력서를 HR@ceragemus.com 으로 보내주십시요.
Pay ranges: $55,000-$62,000 (Pay commensurate experience and qualifications)
*** The position must able to do the product repair. (After the product training)
***Please send your resume at HR@ceragemus.com with your couple of days/times interview availability.
THE POSITION WILL OVERSEE END-TO-END SERVICE OPERATIONS, ENSURING HIGH-QUALITY SUPPORT FOR CUSTOMERS AND EFFICIENT MANAGEMENT OF QA, SERVICE, AND CALL CENTER FUNCTIONS. THIS ROLE IS RESPONSIBLE FOR MAINTAINING SERVICE EXCELLENCE, MANAGING WARRANTY AND REPAIR PROCESSES, AND ENSURING ALL CUSTOMER SERVICE ACTIVITIES MEET COMPANY STANDARDS FOR QUALITY AND TIMELINESS.
--Job Responsibilities
• 1. QA / SVC / Call Center Management
Record daily operations of Quality Assurance, Service Center, and Call Center teams.
Establish and monitor KPIs for service performance and customer satisfaction.
Develop and implement standard operating procedures (SOPs) for consistent service delivery.
Train and coach staff to improve efficiency and service quality.
• 2. Repair / Warranty / Service Tracking / Service Center (SC) Management
Perform all product repair and warranty claim processes, ensuring accurate documentation and timely resolution.
Track and analyze service data to identify trends, issues, and improvement opportunities.
Oversee authorized Service Center operations and ensure compliance with company policies.
Coordinate with internal departments for escalation and product quality feedback.
• 3. Return Unit Inspection / Repair / Open Box Preparation
Perform returned product inspection and refurbishment processes.
Ensure returned and open-box units meet internal quality and appearance standards before resale or redistribution.
Maintain accurate records of product conditions and repair history.
• 4. Service Parts Management
Manage inventory of service parts and components to ensure optimal stock levels.
Oversee procurement, tracking, and logistics for parts replenishment.
Coordinate with suppliers and warehouse teams to ensure part availability and accuracy.
Maintain cost efficiency and prevent inventory discrepancies.
--Job Requirements
• Minimum Associate degree in Operations, Engineering, or related field.
• 2+ years of experience in service operations, QA, or customer service management (preferably in electronics or durable goods industry).
• Strong leadership and communication skills.
• Data-driven with strong analytical and problem-solving ability.
• Proficient in ERP/CRM systems and service management tools.
• Knowledge of warranty and RMA processes.
• Experience in managing multi-site service operations.
• Ability to manage vendor and service center relationships.
• Bilingual (English/Korean) preferred.
The position is Contract to Hire (Direct) position.
