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- SNS나 카톡으로만 연락처가 기재된 목적이 불분명한 글
- 송금, 환전, 비트코인, 재무설계 등 부업을 빙자하여 수수료를 요구하거나 준다는 폰지사기 수법의 글
- 고액의 여성 집사, 가정부, 간병인, 비서, 에스코트, 노래방 도우미 등을 구하는 글
Job Title: SAP Application Support & Developer
Contract: 1 year + extension or direct hire opportunity
Location: Plano, TX
Pay Rate: $70,000 - $90,000 / year
Benefits: Medical / Vision / Dental / PTO (After 90 days)
주요 업무:
• SAP S/4HANA 사용자 대상 Tier 1 VOC 지원
• 시스템 이슈 분석, 원인 파악 및 Troubleshooting
• 필요 시 상위 Support Tier로 이슈 Escalation
• 소스코드 및 시스템 설정 검토를 통한 원인 분석
• IT, SAP Functional/Technical 팀과 협업하여 이슈 해결
• 고객 문의, 이슈 및 해결 과정 문서화
• 기술적 내용을 기술/비기술 담당자에게 명확하게 전달
• Support 프로세스 개선 및 고객 만족도 향상 활동 지원
자격 요건:
• Computer Science, Information Technology 또는 관련 전공 학사 이상
• 소프트웨어 개발 경력 2년 이상 (VB, C#, Java 또는 유사 기술)
• 영어/한국어 이중언어 능력
• 복잡한 소스코드 및 기술 문서 분석 능력
• 우수한 분석력, 진단 및 문제 해결 능력
• 뛰어난 커뮤니케이션 및 대인관계 능력
• 업무 우선순위 설정 및 멀티태스킹 능력
• 높은 책임감과 Professionalism 및 고객 서비스 마인드
• SAP 환경 경험자 우대 (S/4HANA 경험 우대)
• RDBMS(Oracle, MS SQL, Maria DB 등) 데이터 모델링 경험 우대
• 시스템 개발 Lifecycle(SDLC) 이해 및 경험 우대
• 고객 대응 업무 경험 우대
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We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major clients, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.
The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.
Responsibilities:
• Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform
• Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers
• Review source code and system configurations to assist in root cause identification
• Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents
• Document all customer interactions, issue details, and resolutions in accordance with established procedures
• Communicate technical findings clearly and professionally to both technical and non-technical audiences
• Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction
Requirements:
• Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline
• Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required
• Korean/English Bilingual required
• SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred
• Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred
• Understanding and experience in system development lifecycle preferred
• Demonstrated ability to interpret and analyze complex source code and technical documentation
• Strong analytical, diagnostic, and problem-solving abilities required
• Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently
• High degree of professionalism, accountability, and customer service orientation required
• Prior experience in client-facing roles preferred
※ 채용 절차: 전화 인터뷰, In-Person or Virtual 인터뷰
※ 지원 방법: recruiting@people4nets.com 으로 이력서 송부 (담당자: Katherine) ※ 문의: 214-444-0240
