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- SNS나 카톡으로만 연락처가 기재된 목적이 불분명한 글
- 송금, 환전, 비트코인, 재무설계 등 부업을 빙자하여 수수료를 요구하거나 준다는 폰지사기 수법의 글
- 고액의 여성 집사, 가정부, 간병인, 비서, 에스코트, 노래방 도우미 등을 구하는 글
Shaka Wear is a streetwear brand who is looking for a customer service representative, or CSR, who will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The ideal candidate will be patient, empathetic, and will be generally excited to help our customers.
Responsibilities
Manage large numbers of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build trust and sustainable relationships with customers through open and interactive communication.
Provide accurate, valid, and complete information by using established methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives, within appropriate time limits; with consistent follow-up to ensure resolution.
Maintain records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Exceeding expectations within customer interactions.
Skills
Proven customer support experience or experience as a client service representative.
Strong phone handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
High school degree.
Basic computer skills.
Must have prior experience with printing labels, creating invoices, and order fulfillment.
$20/hour
Benefits: Medical, Paid Time off, Retirement
Schedule M-F 8:00AM-5:00PM (May be longer depending on holidays.)
Location: In-Person (555 E. Jefferson Blvd., Los Angeles, CA 90011)
