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Location: Ontario, CA
Employment Type: Full-Time
A leading electronics company is seeking a Service Center Operations Supervisor to manage end-to-end operations of its authorized battery service center in Ontario, CA. This role requires experience in battery service operations, as well as strong coordination and leadership skills. If you are organized, customer-focused, and have hands-on experience managing repair, return, and warranty service workflows, we invite you to apply.
Key Responsibilities:
- Oversee the full lifecycle of battery service operations, from intake to final release.
- Manage and streamline repair, return, warranty, and maintenance processes.
- Develop, implement, and monitor Standard Operating Procedures (SOPs) to ensure efficient workflows.
- Track service orders and reduce turnaround time through effective coordination.
- Serve as the main point of contact for service-related inquiries, escalations, and client communication.
- Work with customer service and logistics teams to resolve service issues and order discrepancies.
- Handle spare parts procurement, returns, and warranty claims in coordination with vendors.
- Build and maintain strong working relationships with corporate HQ, regional partners, and service vendors.
- Ensure compliance with quality assurance, safety, and industry regulations.
- Implement inspection and testing protocols to verify product quality prior to shipment.
- Conduct root cause analysis of recurring issues and implement corrective measures.
- Uphold and enforce company safety, environmental, and operational policies.
Preferred Qualifications:
- 3+ years of experience in battery servicing or related technical fields.
- Familiarity with warehouse operations and service inventory processes.
- Strong interpersonal skills with a team-player mindset and the ability to work independently.
- Positive attitude, strong work ethic, and a willingness to learn.
- Comfortable with using MS Excel, Outlook, and inventory tracking software.
- Bilingual in Korean and English
Education & Experience:
- High School Diploma or GED required
- Understanding of inventory and repair tracking systems is a plus
Compensation & Benefits:
- Salary: $70,000–$100,000 (based on experience)
- Health, Dental, and Vision PPO Insurance
- Life, Short-Term Disability (STD), and Long-Term Disability (LTD)
- 401(k) Retirement Plan
- Paid Time Off (PTO), including additional days for special occasions (e.g., weddings, bereavement, childbirth)
- Years of Service Recognition Awards
- Education Assistance Program (Eligibility-Based)
If you have experience managing technical service operations and are looking to lead a dynamic service center team, we encourage you to apply!
*Harmonious Hiring은 미국 내의 현지 기업과 한인 기업들에게 적합한 인력을 찾아드리는 전문 헤드헌팅 회사입니다. 이메일(info@harmonioushiring.com)로 지원하시는 포지션과 이력서를 보내주시면 해당 포지션에 관련하여 더욱 자세히 알려드리도록 하겠습니다. 지원해 주셔서 감사합니다.
