※ 사기글 주의 ※
- SNS나 카톡으로만 연락처가 기재된 목적이 불분명한 글
- 송금, 환전, 비트코인, 재무설계 등 부업을 빙자하여 수수료를 요구하거나 준다는 폰지사기 수법의 글
- 고액의 여성 집사, 가정부, 간병인, 비서, 에스코트, 노래방 도우미 등을 구하는 글
San Jose, CA / Northern California (San Francisco Bay Area)
Full-Time
Hourly Rate: $29.00 – $32.00 (DOE)
Monday – Friday | 8:00 AM – 5:00 PM
Korean / English Bilingual Required
Responsibilities (including but not limited to)
Respond to user inquiries and provide technical support via phone, email, or in person
Assist users in resolving hardware, software, and network-related issues
Guide users through troubleshooting steps and provide clear, step-by-step solutions
Diagnose and troubleshoot technical issues reported by end users
Escalate complex technical issues to appropriate IT support teams
Perform root cause analysis and help implement solutions to prevent recurring issues
Maintain accurate records of support requests, solutions, and system updates
Create and update knowledge base documentation for user self-service
Install, configure, and update software applications and operating systems
Troubleshoot issues related to LAN, WAN, and other network systems
Conduct routine system checks and maintenance to ensure stability and security
Provide basic user training on hardware and software usage
Develop user guides and tutorials for common IT issues
Collaborate with other IT teams and departments to resolve complex problems
Participate in meetings and contribute to improving IT support processes
Qualifications / Skills
Proven experience as IT Help Desk Support, IT Support Specialist, or similar role
Strong knowledge of computer hardware, operating systems, and troubleshooting methods
Familiarity with help desk systems and remote support tools
Strong communication and customer service skills
Ability to diagnose and resolve technical issues efficiently
Korean and English bilingual required
Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus
Bachelor’s degree in Computer Science, Information Technology, or related field preferred
Benefits
Medical, Dental, and Vision Insurance
Employee Assistance Program (EAP)
401(k) Retirement Plan with up to 5% company match
Life Insurance & AD&D coverage
Business Travel Accident (BTA) Insurance
Company-provided lunch
Paid Time Off (PTO) and Paid Holidays
Celebration & Condolence Benefits
Holiday Gift Certificates
Flexible Spending Accounts (FSA / DCFSA)
Health Savings Account (HSA)
————————————-Send your resume to – Jenniferk@sbtgus.com ———————————–
