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비트코인, 재무설계 등 부업을 빙자하여 수수료를 요구하는 글은 스캠이므로 절대 연락하지 마시고 신고하시기 바랍니다.
고액의 구인글, 특히 여성 집사, 가정부, 간병인을 구하는 글도 절대 피하시기 바랍니다.
본 글은 라디오코리아 구인 게시판에 게제된 내용입니다.
Job Summary:
비트코인, 재무설계 등 부업을 빙자하여 수수료를 요구하는 글은 스캠이므로 절대 연락하지 마시고 신고하시기 바랍니다.
고액의 구인글, 특히 여성 집사, 가정부, 간병인을 구하는 글도 절대 피하시기 바랍니다.
본 글은 라디오코리아 구인 게시판에 게제된 내용입니다.
We are seeking a highly skilled and customer-oriented Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This position requires strong problem-solving skills, technical knowledge, and excellent communication abilities.
Key Responsibilities:
1. Technical Assistance:
- Provide technical support via phone, email, live chat, or in-person.
- Diagnose and troubleshoot software, hardware, and network issues.
- Escalate complex problems as needed.
2. Installation and Setup:
- Assist with the installation and configuration of software and hardware.
- Conduct remote sessions for installation and setup.
3. Maintenance and Updates:
- Perform software updates, patches, and system backups.
- Monitor systems for performance and security issues.
4. Documentation:
- Document support interactions and solutions.
- Create and maintain user manuals and FAQs.
5. Customer Training:
- Provide training and guidance to customers and internal staff on using technology products effectively.
Qualifications:
- Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
- Proven experience in technical support or similar role.
- Knowledge of operating systems, software applications, and networking.
- Excellent problem-solving and communication skills.
- Customer-oriented mindset with a focus on delivering high-quality support.
- Relevant certifications (eg, CompTIA A+, Microsoft Certified Professional) are a plus.
- Bilingual in Korean and English is preferred.
This position offers the opportunity to work in a dynamic IT environment where you can utilize your technical skills while providing essential support to our organization.