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Location:: Anaheim, California (On-Site)
Compensation: $22.00–$28.00 per hour, depending on experience
Schedule:: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-Time
About Leaders Cosmetics USA
Leaders Cosmetics USA, Inc. is the U.S. subsidiary of a global Korean beauty and skincare manufacturer and distributor.
Originating in South Korea, Leaders has been recognized as an early innovator in facial sheet masks and has helped introduce Korean skincare concepts and products to consumers around the world.
As we strengthen and reorganize our U.S. operations, we are seeking a motivated, organized, and detail-oriented **E-Commerce & Marketplace Operations Coordinator** to support the continued development of our online retail, wholesale, fulfillment, and customer-service activities.
This position offers an opportunity to gain broad, hands-on experience in the K-Beauty industry while working across multiple areas of e-commerce operations, including online marketplaces, order fulfillment, inventory, customer support, product administration, reporting, and coordination with our headquarters in South Korea.
The Role
The E-Commerce & Marketplace Operations Coordinator will help manage the day-to-day activities that keep our U.S. e-commerce business running smoothly.
Rather than focusing on only one function, this position works across customer orders, online marketplaces, product information, inventory, logistics, and administrative support. The successful candidate should be comfortable handling multiple priorities, communicating with different teams, and taking ownership of routine operational matters.
The position will work closely with Leaders Cosmetics USA management, third-party logistics providers, online marketplace partners, and our headquarters team in South Korea.
Primary Responsibilities
E-Commerce Order Management
* Review and process customer and marketplace orders accurately and promptly.
* Monitor orders from receipt through shipment and delivery.
* Identify delayed, incomplete, cancelled, or back-ordered transactions and assist with resolution.
* Maintain accurate customer, order, shipment, and fulfillment information in company systems.
* Assist with returns, refunds, replacements, and other post-purchase matters when necessary.
### Marketplace & Online Store Operations
* Support daily operations of the company's e-commerce channels and online marketplaces.
* Assist with product listings, descriptions, images, pricing, promotions, and availability updates.
* Maintain accurate SKU and product information across multiple sales channels.
* Help identify listing errors, inventory discrepancies, pricing issues, and other marketplace concerns.
* Assist management with new product launches, promotional programs, and online sales initiatives.
Customer Experience
* Respond to customer inquiries professionally through email and approved online communication platforms.
* Research order, shipping, product, and return-related questions and provide timely follow-up.
* Coordinate internally when customer concerns require additional assistance.
* Help maintain a consistent and positive customer experience across sales channels.
Inventory & Fulfillment Coordination
* Monitor inventory levels and product availability.
* Coordinate with third-party logistics (3PL) warehouse personnel regarding fulfillment and shipping matters.
* Track inbound and outbound shipments using applicable shipping and warehouse systems.
* Assist with back-order management and inventory reconciliation.
* Communicate potential inventory shortages or fulfillment issues to management.
* Coordinate with headquarters regarding incoming products, product availability, and operational matters when required.
Sales & Operational Reporting
* Prepare and maintain basic sales, order, inventory, and marketplace reports.
* Organize operational data using Excel, Google Sheets, and other company systems.
* Assist management in identifying sales trends, inventory movement, recurring customer issues, and workflow inefficiencies.
* Maintain organized electronic records relating to products, orders, marketplaces, and logistics.
U.S.–Korea Business Coordination
* Communicate with Leaders headquarters in South Korea regarding products, inventory, operational matters, and special projects.
* Assist in coordinating information and documentation between the U.S. office and headquarters.
* Support management with business initiatives related to the continued development and restructuring of U.S. operations.
Process Improvement & Special Projects
* Help identify opportunities to simplify or improve existing workflows.
* Use available technology and AI-assisted tools appropriately to increase productivity and accuracy.
* Assist with new marketplace, product, customer-service, logistics, or administrative projects.
* Perform other reasonable business duties and special assignments as requested by management.
Qualifications
We are looking for someone who is dependable, organized, curious, and willing to learn.
Candidates should have:
* Strong attention to detail and commitment to accuracy.
* Good written and verbal communication skills.
* Ability to organize multiple assignments and manage changing priorities.
* Working knowledge of Microsoft Office, particularly Excel.
* Familiarity with Google Workspace and Google Sheets.
* General comfort working with online business platforms and technology.
* Ability to work effectively both independently and as part of a small team.
* Interest in e-commerce, online retail, consumer products, skincare, beauty, or K-Beauty.
* Willingness to learn new software, marketplaces, and operational systems.
* Professional judgment when communicating with customers, vendors, warehouse personnel, and coworkers.
* Legal authorization to work in the United States.
Preferred Experience
The following experience is helpful but not required:
* One or more years of experience in e-commerce, marketplace operations, customer service, logistics, sales administration, or a related field.
* Familiarity with platforms such as **Shopify, Amazon, Walmart Marketplace, or TikTok Shop**.
* Experience using shipping, warehouse, inventory, or 3PL systems.
* Experience maintaining online product listings and SKU information.
* Basic sales reporting or data-analysis experience.
* Familiarity with AI productivity tools such as ChatGPT, Claude, Gemini, or similar platforms.
* Korean and English bilingual communication skills, particularly for coordination with our headquarters in South Korea.
Benefits
Eligible full-time employees receive:
* 100% company-paid Medical, Dental, and Vision insurance (PPO)**
* Paid Time Off (PTO)
* Paid company holidays
* Year-end discretionary bonus opportunity
* Employee discounts on Leaders products
What We Value
Our U.S. organization is entering a period of renewed development, and we are looking for team members who are willing to contribute beyond narrowly defined job functions.
We value individuals who are:
* Responsible and dependable
* Detail-oriented
* Comfortable learning new responsibilities
* Solution-focused
* Responsive to customers and coworkers
* Interested in improving the way work gets done
* Enthusiastic about beauty, skincare, and the evolving K-Beauty market
For the right candidate, this position can provide exposure to many aspects of operating and growing an international consumer-products business in the United States.
How to apply:
Please submit your resume with a cover letter to jml@betterlifela.com.
We will respond to your email within 2 days.
Equal Employment Opportunity
Leaders Cosmetics USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Work Authorization & Background Check
Applicants must be legally authorized to work in the United States.
Any conditional offer of employment may be subject to a background check conducted in accordance with applicable federal, state, and local laws.
Reasonable Accommodation
Leaders Cosmetics USA, Inc. provides reasonable accommodations to qualified applicants with disabilities throughout the application and recruitment process, as required by applicable law.
We appreciate the interest of all applicants. Candidates whose qualifications most closely match the requirements of the position will be contacted for further consideration.
