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Job Title: IT Support Specialist
Position: Full Time
Location: Houston, TX
Job Summary:
The responsibility of the IT Support Specialist is to ensure that PCs and Software programs are fully operational. As part of this responsibility, the IT Support Specialist is expected to provide timely and appropriate technical assistance to employees of the SK business in the greater Houston area, and remote team members using remote access software. This technical assistance include trouble shooting and problem resolution related to PC operations, installed software programs, operating system, and IT security program updates.
Essential skills include strong technical knowledge related to Window operating systems, Microsoft Office Product Suites, and IT security software. In addition, the candidate will be expected to communicate effectively with SK teams, collaborate to resolve IT related issues, and take initiative to propose software and hardware improvements to maintain reliable and efficient IT environment.
Description of duties and responsibilities:
• Communicate with SK teams through messenger system, email, and phones to trouble shoot issues including booting windows, Windows login, OTP authentication, VPN access, network file access, SAP login, internet access, Microsoft Office Suite, and other PC and Software related issues.
• Implement solutions, both temporary and permanent, to enable PCs to work optimally and efficiently.
• Enable the onboarding of new hired team members by setting up by their PCs and ensuring all software programs are installed and working reliably.
• Maintain a log of IT support requests and tracking service level such as time to close and effort spent. Analyze trends on most frequently occurring requests and provide solutions to minimize such issues.
• Maintain inventory of all IT assets including hardware and software. Provide recommendation on optimal inventory levels, balancing service quality versus cost.
• Provide regular training to SK team members on most frequently occurring IT issues, new security updates, new enterprise-wide software upgrade.
• Coordinate with Korea based HQ IT team, and external vendors to facilitate resolution of issues as needed.
Required Skills and Abilities:
• Strong technical skills related to resolving hardware, Windows software, and Microsoft Office issues.
• Ability to troubleshoot and resolve connectivity to local area network and WAN.
• Good interpersonal communication skills including oral written communications.
• Being organize and logical during problem trouble shooting and resolution.
• Ability to handle multiple problems.
• Having ownership mindset, and motivated to propose new ideas for improvement.
Education, Experience, and other Requirements:
• Fluency in Korean is mandatory
• Associate degree or higher in IT or computer related field.
• 2 to 5 years of experience as IT Service desk, IT Helpdesk, or other IT support role.
• Required to be present in the SK office 5 days a week. Occasional travel to other SK sites in the greater Houston area.
• Must be eligible to work in the US legally without visa sponsorship.
Please send your resume to m.sumners@sk.com with Subject Line (SKGCA) IT Support Specialist Resume – Name
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