Job Title: Senior Branch Representative
Location: Western Federal Credit Union (Torrance, CA)
Job Description :
Western Federal Credit Union is currently seeking a dynamic, results-oriented Senior Branch Representatives to be based in out of our West Torrance, CA branch.
Are You …
- Sales and service focused?
- Adaptable and flexible?
- Well organized and able to multi-task?
- Ready help to lead a team of talented and passionate contributors?
- Excited to join the ‘big bank’ alternative?
… Then Western is Looking for You!
When you work for Western Federal Credit Union, you will join one of the nation’s largest credit unions’ that is known for being financially sound, stable and secure --- and we’re proud of the fact that we were able to maintain our staffing levels throughout the Great Recession.
And, we're continuing to GROW throughout the country by opening new branches throughout 2015 and into 2016! When you make Western your new work home, you join like-minded contributors who have made it their mission to provide exceptional service to our members, and who embrace the opportunity to take charge of their careers.
The Senior Branch Representative:
- Assists branch management and team with routine daily operations, including inquiries, questions, and/or problem resolution.
- Supports branch operations by exhibiting a working knowledge of member services, depository, and lending functions. Monitor work of branch staff to ensure the highest level of service and accuracy are provided.
- Promotes new loan and deposit products and services to achieve branch growth strategies. Facilitates a service and sales oriented environment by building and maintaining member relationships.
- Conducts periodic staff meetings to discuss essential communication items, changes or enhancements, policy and procedure updates and other performance related areas needing improvement. Fosters effective employee relations and maintains a highly motivated staff.
- Coaches team to process transactions accurately and efficiently in accordance with established policies and procedures.
- Assists and support the Branch Manager and Branch Supervisor in leading a team of sales and service professionals to meet and exceed goals in an incentive based environment.
- Is a leader and role model for the team members.
- Fosters a team environment in which all employees achieve their full potential.
- Works closely and provide input to the Branch Manager and Branch Supervisor to continually improve banking center performance.
- Maintains the highest level of customer service standards while consistently delighting customers and exceeding expectations.
- Ensures branch compliance is within federal regulations.
- Will be required to work extended hours and Saturdays as needed.
Job Requirements :
- Minimum one year coaching/leadership/supervisory experience within past 3 years; with two years financial/banking institution experience
- Basic knowledge of Consumer and Real Estate loan products, services, policies, and procedures; previous loan processing experience preferred
- Experience effectively leading a team to meet performance goals
- Extensive experience in assisting customers with inquires and/or problem resolution
- Ability to identify opportunities to enhance customer financial needs, goals and objectives
- Minimum two years cash handling experience and customer service experience
- Excellent verbal and written communication skills
- Heightened attention to detail, time management and organization
- Proficient in Microsoft computer applications
- High School Diploma or equivalent
