Multi positions available

 조회수: 7094
Los Angeles, CA


Marketing/CS - Retail Business 시판​​​ 
HR Assistant Manager 인사​
Sales Planning & Management Specialist 영업기획​​
Training and Development Coordinator 교육​
Office Clerk 지점운영
Business Planning Analyst 기획
Infrastructure Engineer (IT)

Employment Status: Full Time
Location: Los Angeles, CA 
Work Hours: 9:00 am – 6:00 pm

Marketing/CS - Retail Business (시판)

Responsible for Customer Service to resolve incoming customer inquiries and issues of the products  
This role will work closely with the call center and engineers in headquarters  
This role also analyzes all the customers’ inquiries and generates the reports to the manager with the suggestions to improve overall customer services.
    • Demonstrate proactive & effective communication with cross functional teams
    • Coordinate with the Company’s Service Call Center to provide customer service and analysis;
    • Provide technical assistance/guidance the Company’s Service Call Center to correspond customers’ inquiries.
    • Help to develop and implement a customer service policy for the organization
    • Investigate and solve customers’ problem, which may be complex or long-standing problems
    • Build sustainable relationships and trust with customers through open and interactive communication
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Ability to multi-task, prioritize, and manage time effectively
    • Other duties as assigned

HR Assistant Manager (인사)

Roles and Responsibilities 
    • Develop programs to enhance employee relations and offer employee support to each staff member
    • Ensure that the new hire orientation process properly introduces new employees to the corporate culture
    • Deliver compensation and benefit comparison reports to the executive team each month and make recommendations to improve 
         the company’s current offerings
    • Come up with new ways to measure employee morale and determine methods for improving overall employee satisfaction
    • Act as liaison between the company and outside legal and professional resources to ensure that all employment policies follow current 
         laws and regulations
    • Employee onboarding 
    • Compensation and benefits administration 
    • Policy development and documentation 
    • Employee relations 
    •   Recruiting and staffing 
    • Performance management and improvement systems 
    • General Affairs
    • Payroll Processing      
Qualifications and Requirements 
    • Preferred: A Bachelor's degree or equivalent in Human Resources, Business, or Organization Development but not a mandatory
    • Required: A minimum of 2 years of progressive leadership experience in Human Resources positions.
    • Preferred: Specialized training in employment law, compensation, organizational planning, organization development, employee 
         relations, safety, training, and preventive labor relations.
    • Required: Bilingual in English/Korean
Sales Planning & Management Specialist (영업기획)

Roles and Responsibilities 
    • Create, analyze, and provide sales report data and support to management
    • Maintain accurate records of sales history in various forms
    • Perform sales and budget forecasting and planning
    • Assist in building mid- and long-term sales planning and business strategy
    • Perform other related duties as assigned

Qualifications and Requirements 
    • Bachelor's degree in Management, Business, Accounting, or FINANCE preferred or minimum 2 years of work experience in a relevant field 
    • Proficiency in MICROSOFT Excel, PowerPoint
    • Good communication, organizational, and leadership skills
    • Able to prioritize and multi-task; is detail-oriented, self-motivated and energetic
Training and Development Coordinator (교육)

지원자격 및 근무환경
트레이너1 (한국어, 영어)
     - 교육관련 유경험자
     - 컴퓨터, MicroSoft Office(MS Excel, MS Word, PowerPoint 등) 사용가능 
     - 근무처 : Los Angeles
     - 2중언어 (한국어, 영어)
     - 주 5일근무 (월-금), 9:00A M – 6:00PM
     - 미국 내 취업에 결격 사항이 없는 분

Office Clerk (지점운영)

Roles and Responsibilities
    • Assist in U.S. Dealer relationship management
    • Help to make sales plan for dealers – Assist in preparing a dealer sales planning
    • Support dealers in order, payment, and shipping process
    • Assist in any dealer issues (problem solving skill required)
    • Establish, maintain, and coordinate the dealer application and contract process.
    • Prepare and record dealer order transactions
    • Performs other related duties as directed

Business Planning Analyst  (기획)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Preparing reports, budgets, commentaries and financial monthly statements
    • Controlling and generating forecasts to assist business planning and decision-making
    • Gathering and analyzing financial information (regarding P/L, B/S, cash-flow, etc) for internal use
    • Evaluating the company's performance using key data
    • Developing and managing financial systems/policies
    • Liaising with managerial staff and other colleagues

Qualifications and Requirements
    • Bachelor's degree in Accounting, Finance or Economics required
    • Minimum of 3 years of experience in reporting, consolidation and financial analysis required
    • Accounting/GAAP knowledge
    • Advanced knowledge of Microsoft Office (emphasis on Excel; Word)
    • Strong initiative and ability to manage multiple projects
    • Excellent communication skills
    • Experience in ERP systems, such as SAP is preferred

Infrastructure Engineer (IT)

IT Support Analyst responsibilities include, but are not limited to:
    • Assisting corporate users by providing end to end technology services.
    • Performing service desk and desk side support.
    • Outsourcing Management ( Internet & Telecom, Approval process for invoice ).
    • Providing IT operations support and consistent professional customer support.
    • Responding to Level-2 incident management of technology issues, requests and problems.
    • Updating internal documentations and problem management system with solutions.
    • VOIP trouble shooting help with HQ Korea.
    • Local LAN network administration.
    • Maintaining IT asset inventory.
    • Available for any IT needs for the company, as needed (including emergencies).
    • Travel to branch office maximum one or two time per year upon requests.
    • Remote PC trouble shooting with branch office staffs.
    • Network Attached Storage device management (Disk usage, space allocation, Monitoring)

Required Experience:
    • 2 or 3 years of hands on working experience with Windows 8 Professional, Microsoft Server 2016, Virtual Servers, and VPN( Juniper & Pulse ) .
    • 2 or 3 years of hands on working experience installing, configuring, and troubleshooting PC operating systems (Microsoft Windows)
    • Microsoft Office applications (Word, Excel, PowerPoint, and Access).
    • Experience with PC and Server break fix hardware.
    • Self-driven, responsible, and someone who requires little to no supervision.
    • Korean & English bilingual

- Paid Time Off
- Paid Holidays
- Health/Dental/Vision/Life Insurance
- Voluntary Benefits
Contact Information:

Coway USA Inc. is an equal employment/affirmative action employer and does not discriminate on the basis on race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability marital status

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