System management

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KW iTECH
Location
Little Ferry, NJ
Contact
khkim@kwitech.com


Job Description: IT Support Technician


Responsibilities:

IT Support Technician is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.


  •​  Installing and configuring computer hardware, operating systems and applications

  •​  Monitoring and maintaining computer systems and networks 

  •​  Talking staffs or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues 

  •​  Troubleshooting system problems and diagnosing and solving hardware or software faults 

  •​  Setting up new users' accounts and profiles and dealing with password issues 

  •​  Perform routine server monitoring and performance benchmarking  

  •​  Monitor and remove virus, spyware, and other non-authorized software  

  •​  Testing and evaluating new technology

 

Technical Requirements:

  •​  Experience and knowledge of Microsoft Desktop Operating systems (Windows 7, 8, 10) 

  •​  Basic knowledge of Microsoft Windows Server

  •​  Experience and knowledge of Microsoft Office and other PC software

  •​  Experience and knowledge of printers/scanners 

  •​  Experience and knowledge of Configuring and troubleshooting firewall and Anti-virus software

  •​  Knowledge of Terminal Services, Remote Desktop and VPN is a plus 

  •​  Knowledge of Networking - DNS, DHCP, VPN, & Firewalls is a plus 

  •​  Knowledge of Enterprise Phones Systems (PBX) is a plus 

  •​  Knowledge of Virtualization and cloud computing experience is a plus

 

Experience:

  •​  Minimum 2 years of experience as a IT Support Technician

  •​  Experience of configuring/supporting LAN and WAN switches, firewalls, routers and network connectivity is a plus

  •​  IT related certification is a plus 

  •​  Work Experience in Logistics Industry is a plus

 

Preference:

  •​  Bi-Lingual Communication Skill : Native/Fluent in English and Fluent in Korean

 

Working Location:

  •​  Little Ferry, NJ

 

※ Please send your resume to  khkim@kwitech.com





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