연락처
us_operations@humanscape.io
※ 사기글 주의사항 ※
비트코인, 재무설계 등 부업을 빙자하여 수수료를 요구하는 글은 스캠이므로 절대 연락하지 마시고 신고하시기 바랍니다.
Location: Los Angeles, CA
Contact:: us_operations@humanscape.io
미국내 빠르게 성장중인 IT-based healthcare company인 Humanscape US에서 한국어, 영어가 가능한 Technical Client Success Manager을 모집합니다. 전공/경력은 없어도 상관 없으며, 대학졸업생 및 졸업예정자 분들 중에서도 관심있으신 분들은 지원 바랍니다. 현재 한국/미국 Top-tier 대학교/MBA school 출신의 글로벌 대기업 및 Start-up exit 경험자들로 이루어진 ALL-STAR TEAM에서 cutting-edge technology, innovative business strategies, 빠른 성장의 dynamics을 경험하고 배울 좋은 기회가 될 것입니다.
▶Who We Are:
Humanscape is an IT-based healthcare company that offers a range of services aimed at improving healthcare and well-being. Concentrating its expertise in health tech, Humanscape US is dedicated to refining the prenatal experience, ensuring that expectant mothers in the United States—where it expanded operations in 2022—embark on a seamless and enriching journey towards motherhood.
We at Humanscape US are driven by unwavering dedication to healthcare innovation. Our focus is to develop projects and services that fill the gaps in health tech, continually enhancing the digital healthcare experience from a holistic standpoint. With a global presence, Humanscape operates from offices located in key cities including Seoul, Los Angeles, Jakarta, Hanoi, and Singapore. Each location strengthens our commitment to delivering innovative healthcare solutions that resonate on a global scale.
▶Role and Responsibilities:
As a Technical Client Success Manager at Humanscape US, you will ensure client success by guiding them from the onboarding process to effective usage of our solutions post-sales. This role is central to building relationships and establishing proactive success plans that enhance client satisfaction, product adoption, usage, and subscription renewals.
- Client Onboarding & Training: Take charge of onboarding new clients by leading training sessions, showcasing our ultrasound video transmission solution "Momitalk," and ensuring clients are fully adapted to utilize our solution effectively.
- Technical Installation Collaboration: Collaborate with our on-site tech support partner to understand client site requirements, guide installation methods, ensuring smooth and effective installation of our solution.
- Technical Support & Troubleshooting: Provide timely and effective technical support, resolving issues related to our hardware solutions, and troubleshoot technical problems to deliver clear, actionable solutions.
- Collaboration & Product Enhancement: Collaborate with sales, product teams, and tech support partners on client success initiatives and cross-functional projects, while also gathering and analyzing client feedback to guide product development.
- Inventory Management: Manage and optimize inventory of installation materials, ensuring timely delivery to client sites and maintaining consistent stock levels to meet ongoing project requirements.
- Documentation & Reporting: Maintain meticulous records of client interactions, issues, and resolutions, and prepare regular reports on client satisfaction and support activities for internal review.
▶Qualifications:
- 1-3 years of experience in client-facing roles or related fields.
- Exceptional communication skills with a proactive approach to problem-solving.
- Strong problem-solving, analytical, and negotiation skills.
- Basic proficiency in MS and Google Office applications (Spreadsheets, Docs, Slides).
- Excellent time management and organizational skills, with the ability to work independently or as part of a team.
- Flexibility, adaptability to change, and a keen interest in the IT and healthcare industry.
▶Preferred Qualifications
- 2-5 years of experience in customer success roles
- Basic understanding of computer components and assembly.
- Bachelor’s degree in technology, healthcare informatics, or a related field.
- Fluency in Korean.
▶Benefits:
- $50,000~70,000/year, based on experience and qualifications
- Comprehensive health and dental insurance.
- PTO provisions.
- Sponsorship for F-1 OPT for those who are eligible and potential H1B for outstanding performers, providing an opportunity to gain valuable work experience in the United States.
If interested, please send your resume to us_operations@humanscape.io
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