Join Our Team & Build Your Career!
At Hana Bank USA, N.A., you will work with terrific people and have the opportunity to shine as you grow professionally. We are looking for great people to join us - those who are passionate about their work; strive for excellence in all they do; provide superior customer care; live and work with integrity; and value openness, mutual respect, and teamwork. Visit our website at www.hanabank.us to learn more.
1. Assistant Branch Manager
Full-Time / On Site
• Key Responsibilities
- Maintain existing client relations
- Develop and marketing to new and existing clientele
- Cross sell deposit and loan products
- Perform sales calls to potential clients
- Attend networking and/or community events
- Identify the financial needs of customers
- Oversee branch operations and staff
- Problem/ solve branch employee/logistic issues
- Work with and make decisions on daily overdrafts
- Review and prepare items listed in the Daily and Monthly Assessment Report
- Verify daily branch generated reports as listed in the Daily Assessment
- Verifying branch logs monthly to ensure it is current.
- Review monthly monetary instrument log for BSA (dual control)
- Check daily branch security cameras and monthly alarm testing
- Open & Close vault w/ Head Teller or Teller (dual control)
- Handling and resolve clients complaints and issues
- Open and close the accounts
- Oversees and check the teller cash limits and vault cash
- Maintain monetary instruments, counter checks, debit cards and new account kits (dual control)
- Approve transactions up to authorized limits
- Manage FRB currency orders and shipments with Head Teller
- Performing and approving ATM settlement with teller (dual control)
- Training CSRs and tellers with system applications and programs
• Job Requirements:
- Minimum 3+ years branch management and operations experience, Assistant Branch Manager experience preferred
- Working knowledge of bank products, banking regulations and compliance
- Business development skills with proven sales record
- Excellent customer service and community relations experience
- Expertise in staff training and development
- Strong leadership, communication and organization skills; ability to work independently
- Bachelor's Degree or equivalent work experience
- Adaptability, flexibility and ability to work branch hours, including weekends and some evenings
- Fluent in English and Korean required
• Location: 3170 W. Olympic Blvd., Los Angeles, CA 90006
• Salary Range for this full-time position: $70,000 to $80,000
2. Universal Banker
Key Responsibilities
• Engage with customers and prospects to assess their financial goals and needs and recommend tailored products and services to fulfill those needs
• Maintain strong product and sales knowledge and champion our core service values
• Provide sound advice at every customer interaction to create a positive customer experience and ensure that the customer’s financial needs are met
• Provide top-notch customer service and exceed customer expectations, especially when dealing with more complex transactions
• Participates in community events to increase bank visibility and develop business opportunities
• Promotes and cross-sells products and services, and participates in joint calls with other departments (i.e. loan referrals, etc)
• Handles and resolves all client inquiries and concerns to satisfactory resolution and in a timely manner
• Maintain current knowledge of all Federal and State laws and regulations, along with complying with the Bank’s policies and procedures
• Greets and acknowledges all customers as they enter bank premises
• Perform both teller and customer service duties as needed to manage traffic flow during peak times based on where assistance is needed
• Processes teller transactions in an accurate and timely manner including and not limited to deposits, withdrawals, payments, transfers, check cashing, negotiable instruments, ATM balancing, and balance cash drawers
• Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments
• Perform customer service duties including and not limited to account opening, safe deposit box, stop payments, wire transfers, and address changes
• Performs account changes to existing accounts as requested by clients
• Processes assigned reports and/or job duties in an accurate and timely manner
• Solve problems independently
• Participates in branch staff meetings and training
• Responsible for keeping work area/branch neat and professional
• Perform other duties as necessary to ensure safety and soundness of the retail branch operations
Job Requirements:
• A college degree or military equivalent strongly preferred; high school degree, GED or foreign equivalent required
• Capable of fostering personal connections, engaging with customers, and consistently demonstrating professionalism and courtesy
• The desire to work in a team environment and proactively collaborate with your colleagues to provide an outstanding customer experience
• Strong communication skills
• Ability to learn products, services and procedures quickly and accurately, and understand how to tailor product and service solutions to customers with differing needs
• A commitment to meeting all Bank policy and regulatory requirements
• Adaptability, flexibility and ability to work after branch hours, including weekends and some evenings
• Good organizational skills and attention to detail
• Proficiency in Korean preferred
• Location: ·3170 W. Olympic Blvd., Los Angeles, CA 90006
• Salary Range for this full-time position: $40,000 to $60,000
To apply, please submit your resume and a cover letter to: careers@hanabank.us.
We offer employees competitive compensation; a supportive work culture, based on decency and mutual respect; opportunities for learning and career advancement; and comprehensive benefits, including medical, dental and vision care, a 401(k) plan, FSAs, paid time off and pre-tax transit benefits.
