Cuckoo is looking for energetic and self-motivated individuals to join our growing family.
About Cuckoo
Cuckoo is a South Korean brand with 40+ years of experience in making premium kitchen appliances and home products. They're famous for their top-ranking pressure cookers in South Korea and globally recognized for kitchen technology. Cuckoo offers a wide range of high-quality products like rice cookers and air purifiers, known for excellent customer service. They've grown significantly and focus on innovation to improve customer lives. In 2019, they launched Cuckoo Rental America, providing water and air purifier rental services in the US.
Cuckoo Electronics America, Inc. 에서 함께 근무하실 활기차고 성실한 분을 채용합니다.
▶ Admin Part - Staff (Full-time)
Responsibilities
⦁ Responsible for the day-to-day organization of the site administrative and organizational tasks (which are often to be dealt with in a confidential way), secretarial functions, general affairs, assistance to the managers.
⦁ Assistance to management in practical matters, and administration.
⦁ Plans, develops, implements and administers programs, procedures, and guidelines to help align staff with the strategic goals of the company and leads the implementation of a performance management system.
Requirements
⦁ Proficient in Microsoft Excel, Power Point and Word process
⦁ Bilingual in Korean and English a plus
⦁ Must have good interpersonal and communication skills
⦁ Must be eligible to work in the U.S
Salary Range: $50K - 65K
▶ Technical Support - Staff (Full-time)
Responsibilities
⦁ Maintaining a positive, empathetic, and professional attitude toward customers at all times.
⦁ Responding promptly and effectively towards customer service inquiries
⦁ Troubleshoot and develop creative solutions that cater to customer challenges
⦁ Having full knowledge and staying up to date on all of our products and services
⦁ Provide technical assistance to callers
⦁ Communicating with customers through various channels.
⦁ Acknowledging and resolving customer needs in a timely and satisfactory manner
⦁ Keeping records of customer interactions, transactions, comments and complaints.
⦁ Providing feedback on the efficiency of the customer service process.
⦁ Ensure customer satisfaction and provide professional customer support
Requirements
⦁ Strong customer service skills
⦁ Excellent verbal and written communication skills
⦁ Ability to maintain professionalism when customers are stressed or upset.
⦁ Experience working in a fast-paced team environment
⦁ Experience working with Rice Cookers or relevant experience required
⦁ Must be eligible to work in the U.S.
⦁ Bilingual in Korean and English is highly preferred
Salary Range: $52K - 60K
▶ Customer Service - Staff (Full-time)
Responsibilities
⦁ Maintaining a positive, empathetic, and professional attitude toward customers at all times.
⦁ Responding promptly and effectively to customer service inquiries
⦁ Troubleshoot and develop creative solutions that cater to customer challenges
⦁ Having full knowledge and staying up to date on all of our products and services
⦁ Provide technical assistance to callers
⦁ Communicating with customers through various channels.
⦁ Acknowledging and resolving customer needs in a timely and satisfactory manner
⦁ Keeping records of customer interactions, transactions, comments and complaints.
⦁ Providing feedback on the efficiency of the customer service process.
⦁ Ensure customer satisfaction and provide professional customer support
Requirements
⦁ Strong customer service skills
⦁ Excellent verbal and written communication skills
⦁ Ability to maintain professionalism when customers are stressed or upset.
⦁ Experience working in a fast-paced team environment
⦁ Experience working with Rice Cookers or relevant experience required
⦁ Must be eligible to work in the U.S.
⦁ Bilingual in Korean and English is highly preferred
Salary Range: $45K - 50K
▶ Operations - Operations Staff (Full-time)
Responsibilities
⦁ Manage Online Platform (Amazon Vendor, Amazon Seller, Macy’s, Williams-Sonoma, Wayfair, Walmart, Home Depot etc.) (Order Management, Shipping Arrangement, Product Monitoring)
⦁ High literacy in NetSuite, SPS Commerce, Shipstation, ShipHawk
⦁ Update and manage product listings and set up new product listings
⦁ Provide regular reporting on all sales and account costs
⦁ Monitor inventory integrity across all Ecommerce platforms
⦁ Ensure that returns are processed accurately and in a timely manner
⦁ Assist Customers (dealing with emails, customer phone calls, etc.)
⦁ Be responsible at individual actions.
⦁ Maintain a safe and clean work environment.
⦁ Understand and follow company rules and regulations.
⦁ Perform all other duties as assigned and required.
Education and Experience Requirements
⦁ Working Experience with Online retailers (ex. Amazon Vendor) using EDI program (Strongly Preferred)
⦁ Related experience with online sales or generating product listings via e-Commerce channels; including Amazon, Walmart, Home Depot, etc.
⦁ Computer literate with a high degree of proficiency in the Microsoft Office Suite of products including Word, Excel, and PowerPoint.
⦁ Eligible to work in the US
Supplemental pay types:
⦁ Bonus opportunities
Salary range: $43,000.00 - $52,000.00 per year
▶ Marketing - Marketing Part Lead (Full-time)
Responsibilities
Content Development and Optimization:
⦁ Develop, write, and edit creative and compelling product listings including titles, key features, descriptions, and bullets that highlight product benefits and are optimized for especially Amazon’s search algorithm.
⦁ Create and manage retailers' content to enhance product pages through rich texts and images that improve customer experience and product understanding.
⦁ Optimize listings for SEO by researching and integrating effective keywords.
Product Launch Preparation:
⦁ Collaborate with product and marketing teams to plan and execute launch strategies tailored to Amazon, Website, and other retailers.
⦁ Coordinate with supply chain and logistics to ensure timely availability of products for launch.
Cross-Functional Collaboration:
⦁ Work with the broader e-commerce team to align Amazon strategies with other online and offline marketing efforts.
⦁ Ensure brand consistency across all Amazon content and promotional materials.
Performance Analysis:
⦁ Track and report on content performance metrics, using Advertising analytics tools (AMZ ads, FB/Google Ads) to measure the success of product listings and advertising campaigns.
⦁ Use data insights to continually refine content and marketing strategies, improving visibility, engagement, and sales.
Supplemental pay types:
⦁ Bonus opportunities
Salary range: $60,000 - $75,000 per year
▶ Warehouse Operations - Operations Part Lead (Full-time)
Responsibilities
⦁ 온라인 플랫폼 관리(Amazon Vendor, Amazon Seller, Macy’s, Williams-Sonoma, Wayfair, Walmart, Home Depot etc.)(주문 관리, 배송 준비, 제품 모니터링)
⦁ NetSuite, SPS Commerce, Shipstation, ShipHawk의 높은 이해
⦁ Inventory 관리 (수량, 상태, 공급, 반품, 확인, 주문, 기록)
⦁ 모든 판매 및 계정 비용에 대한 정기적인 보고 제공
⦁ 고객 지원(이메일, 고객 전화 등 처리)
⦁ 개별 행동에 대해 책임감
⦁ 안전하고 깨끗한 작업 환경을 유지
⦁ 회사 규칙과 규정을 이해하고 준수
⦁ 할당된 대로 필요에 따라 다른 모든 작업을 수행
⦁ 공급업체 또는 유통업체에 연락하여 배송 또는 배송 문제를 해결
⦁ Forklift , 핸드 카트 또는 팔레트 잭을 사용하여 상품을 적재, 하역, 이동, 적재 및 정렬
⦁ 창고 내 보관 공간을 극대화하기 위해 상품을 전략적으로 보관
Requirements
⦁ 한국어, 영어 의사소통에 모두 원활하신 분
⦁ 엑셀, 파워포인트 사용에 익숙하신 분
⦁ 물류 운영 및 창고 인벤토리 관리에 경험이 있으신 분
⦁ 관리자분께 시간 내 빠른 보고가 가능하신 분
⦁ 정리 및 우선순위에 따른 업무 능력이 가능하신 분
⦁ 빠른 문제 해결 능력 및 멀티태스킹 능력을 가지신 분
⦁ 지게차 운전 및 상품 적재와 이동이 가능하신 분
⦁ Forklift 라이센스 보유자 선호
⦁ NetSuite, EDI PROGRAM 경험이 있으신 분 선호
Salary range: $43,000.00 - $52,000.00 per year
Cuckoo Rental America, Inc. 에서 함께 근무하실 활기차고 성실한 분을 채용합니다.
▶ Finance Division - Accounting Part (Accountant) –Staff (Full-time)
Responsibilities
⦁ Management in day-to-day administrative, accounting, and office operation support
⦁ Maintenance and oversight of office operations
⦁ Preparation and review of operational and accounting data reports
⦁ Analysis of internal processes
⦁ Development and implementation of administrative policy changes
⦁ Support business planning
⦁ Account management/Sales support
⦁ Other duties assigned
Requirements
⦁ Bachelor's Degree in Accounting, Finance, or Business Administration or related fields
⦁ Experience 2~3 years in Accounting / Business Planning / Progress Management
⦁ Proficient in Microsoft Office & QuickBooks applications
⦁ Must have good interpersonal and communication skills
⦁ Must be eligible to work in the U.S.
⦁ Bilingual in Korean and English preferred
Salary Range: $40K - $55K
▶ SCM Division – Manager (Full Time)
Responsibilities
⦁ Develop a supply plan based on demand planning.
⦁ Manage and improve On-Time Delivery status for production, shipping, receiving, and delivery.
⦁ Manage overall inventory assets across the organization and establish replenishment plans through monitoring.
⦁ Conduct weekly and monthly Sales and Operations Planning meetings involving sales, marketing, and supply chain management.
⦁ Manage Supply Chain Management (SCM) operation key performance indicators (KPIs).
⦁ Share and make rapid decisions on various issues through quantitative data and KPIs, enabling timely management.
Requirements
⦁ Understanding of materials, production, and logistics
⦁ Proficiency in Excel
⦁ Preferred experience in the field of electronic products, especially in the Home Appliance sector
⦁ Experience in practical organizational management
⦁ Strong communication skills for effective interaction with relevant departments
Salary Range: $50K - $75K
▶ SCM (Logistic Part) – Staff (Full Time)
Responsibilities
⦁ Plan medium and long-term logistics center based on business plans.
⦁ Conduct preliminary research in logistics center areas and set up distribution centers and regional distribution centers.
⦁ Manage transportation routes and design a simplified Transportation Management System.
⦁ Identify and carry out the bidding process for third-party logistics companies.
⦁ Manage logistics costs and work on optimizing operations for cost reduction.
⦁ Focus on identifying inefficiencies in the supply chain management from a logistics perspective and maximizing cost savings.
Requirements
⦁ Knowledge of logistics management and planning skills
⦁ Proficiency in Excel
⦁ At least 3 years of experience in logistics planning
⦁ Experience with 3PL companies is preferred
⦁ Strong commitment to cost reduction initiatives
Salary Range: $40K - $55K
▶ Marketing Division - Marketing Manager (Full-time)
Responsibilities
Job Description Content Development and Optimization:
⦁ Develop, write, and edit creative and compelling product listings including titles, key features, descriptions, and bullets that highlight product benefits and are optimized for especially Amazon’s search algorithm.
⦁ Create and manage retailers' content to enhance product pages through rich texts and images that improve customer experience and product understanding.
⦁ Optimize listings for SEO by researching and integrating effective keywords.
⦁ ATL management
Product Launch Preparation:
⦁ Collaborate with product and marketing teams to plan and execute launch strategies tailored to Amazon, Website, and other retailers.
⦁ Coordinate with supply chain and logistics to ensure timely availability of products for launch.
⦁ PR promotion management
Cross-Functional Collaboration:
⦁ Work with the broader e-commerce team to align Amazon strategies with other online and offline marketing efforts.
⦁ Ensure brand consistency across all Amazon content and promotional materials.
Performance Analysis:
⦁ Track and report on content performance metrics, using Advertising analytics tools (AMZ ads, FB/Google Ads) to measure the success of product listings and advertising campaigns.
⦁ Use data insights to continually refine content and marketing strategies, improving visibility, engagement, and sales.
Qualifications
⦁ A minimum of 5 years of experience in performance marketing.
⦁ Bachelor’s degree in Marketing, Business, or a related field.
⦁ Proven experience in developing and implementing successful digital marketing strategies.
⦁ Expertise in SEO, SEM, social media, email marketing, content marketing, and paid advertising.
⦁ Strong analytical skills with the ability to translate data into actionable insights.
⦁ Experience collaborating with cross-functional teams and external partners.
⦁ Proficiency in using digital marketing tools and platforms.
⦁ Excellent communication and project management skills.
⦁ Ability to adapt to a fast-paced and dynamic environment.
Supplemental pay types:
⦁ Bonus opportunities
Salary range: $70K - $90K
▶ Customer Service Division - Customer Service Part Staff (Full-time)
Responsibilities
⦁ Maintaining a positive, empathetic, and professional attitude toward customers at all times.
⦁ Respond promptly to customer inquiries.
⦁ Communicating with customers through various channels.
⦁ Acknowledging and resolving customer needs.
⦁ Knowing our products inside and out so that you can answer questions.
⦁ Processing orders, forms, applications, and requests
⦁ Keeping records of customer interactions, transactions, comments, and complaints.
⦁ Providing feedback on the efficiency of the customer service process.
⦁ Ensure customer satisfaction and provide professional customer support
Qualifications
⦁ Ability to stay calm when customers are stressed or upset.
⦁ Comfortable using computers.
⦁ Experience working in a fast-paced team environment
Salary range: $45K - $46K
_______________________________________________________
* 지원 방법 및 채용 절차
- 이력서 이메일 접수
Cuckoo Electronics America: recruit@cuckooamerica.com
Cuckoo Rental America: recruit@cuckoorental.com
(지원 부서 필수기재 / 복수지원시 지원부서 모두 작성 필요)
- 서류 심사 후, 1차 합격자에 한하여 개별 면접일자 통보
- 면접 후, 최종 선발
*BENEFITS*
- Medical/Dental/Vision/Life 보험 (PPO, 100% 제공 covered)
- 16 Paid Vacation / 12 Paid Holidays / 401K (4% Matching)
- 점심 식사 제공 (Free Lunch Daily)
*회사 주소_HQ Branch*
16610 Marquardt Ave. Cerritos, CA 90703
*회사 주소_NJ Branch*
616 E Palisade ave. Fl 2nd, Englewood Cliffs, NJ 07632
