아시아나항공에서 성실하고 긍정적인 인재를 찾습니다.
응모 자격
- 현지 채용에 결격사유 없는 분
- 학력: 2년제 대졸 이상
- 원만한 대인관계 및 Communication 능력 (필수)
- 영어/한국어 회화 및 서신 작성 가능자
- Excel및 Word등 Computer Skill (필수)
- 해당직무경험 없어도 지원가능
- 면접 결과에 따라 모집 부문과 상이한 직무 Offer 가능
Benefits:
- Medical, Dental, and Vision Insurance (대상: 본인, 배우자 및 자녀)
- 생명보험
- Discounted Airline Tickets (미 국내선 포함, 대상: 본인, 배우자, 자녀, 부모 및 배우자 부모)
- 401k with employer match
- Paid Vacation and sick leave
- Paid Holidays
- 장기근속자 포상
- 효도 항공권 (비지니스석, 대상: 만 60세 이상 부모 및 배우자 부모)
I. LOS ANGELES 지역:
1. 근무지: Mid-Wilshire Area, Los Angeles, CA
○ 모집 부문: 예약, Customer Relations, Marketing & Sales (Entry Level Position)
담당업무:
[1] 예약
- Incoming call handling. This position will require heavy use of the computer and phone by interacting with clients by phone.
- Assist with flight reservation.
- Follow up on unconfirmed reservations.
- Help make any special arrangements for passengers, such as special meals, wheelchair access, etc.
- Provide travel information such as schedules, fares, rules and regulations, baggage, and airport security.
[2] Customer Relations:
- Manage the company’s service quality in U.S. branches, routes etc.
- Respond to the general customer inquiries related to reservations
- Customer complaint handling
- Communicate with lawyer, consumer protection organizations, D.O.T. etc.
- Investigate complaint issues and work with other departments to solve the problem.
- Other customer related tasks as needed
[3] Marketing & Sales
* Homepage
- Homepage Events
- Asiana Club email
- Assist customers’ inquiries.
* OTA Marketing
- Online Marketing Campaign [banners, landing page, email push, etc.]
- Provide/Assist Sales activities for key accounts
담당업무:
- Do strategic thinking and analysis to develop sales activities, promotions and offers that support regional sales goals
- Be responsible for managing sales reservation, pricing and contracts
- Support our salesforce to access account information and identify sales generation opportunities
- Support passengers with special requirements such as unaccompanied minors.
- Manage execution of customer business reviews and our performance together, to ensure sales objectives are being met and customer feedback is addressed
근무조건 (공통):
- 근무형태: Full Time 정규직, On-site employment [수습기간: 3개월, 수습기간중 급여100% 지급]
- 근무시간: 주 40시간
○ Customer Relations/ Marketing & Sales: 월~금, 8:30 a.m. ~ 5:30 p.m.
○ 예약: Flexible Schedule, subject to shiftwork and working weekends
* Salary Range : $42,180 ~ $44904 (연간)
