Coway USA Inc. is an equal employment/affirmative action employer and does not discriminate based on race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability marital status.

Location: Los Angeles, CA

Location: Los Angeles, CA

 Location: Palisade Park, NJ

 ※ Email: resume@coway-usa.com

※ Please refer to the detailed job description as below.

Employment Status : Full Time

Location : Los Angeles, CA / Palisade Park, NJ

Work Hours : 09:00am – 06:00pm

Required : Bilingual (English & Korean)

Salary : See below for details

 Benefits :

- Paid Time Off and Paid Holidays

- Health / Dental / Vision / Life Insurance

- Voluntary Benefits

- 401K

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 Manager - CS 기획팀 (신설팀)

Job Overview:

• 새롭게 만들어지는 CS기획팀의 기획, 운영, 관리을 담당할 기획팀장을 찾습니다.

Job Description:

 1. 신규 Biz모델 기획 및 운영에 관한 사항

- 신규 Biz모델의 타당성 분석 및 기획

- 서비스 조직 확대(설치,AS)및 조직운영관리

2. 제품 및 서비스 품질 관리 및 현장 업무환경 개선 지원에 관한 사항

- 필드 서비스 실적 분석/지표 관리 및 이슈사항 도출/서비스 수행자 평가

- 교육 기획 및 현장 수행 지원 ( 제품 기술 교육 )

3. 신규 외주 업체 계약 및 서비스 품질관리

4. 협의체 운영 및 사업 전반 협의/보고서 작성

- 한국,미국 협의체( 제품 재고 관리, 제품 품질개선 , 필드서비스개선 )

5. 서비스 비용 관리 및 업무 효율화 활동  

6. 제품서비스 기획 및 정책수립(정수기,청정기,비데,연수기등)

Qualifications:

• 5년 이상의 조직관리 유경험자 

• 중장기 전략 수립 및 사업분석 역량

• 실적 분석 및 KPI 지표 관리 경험자

• 사업 기획 및 및 보고 역량 보유자

• 고객 서비스응대 관련 기본 마인드 보유자, 커뮤니케이션 스킬 우수자

• 멀티 언어 가능자 ( 중국어 , 영어 , 스페인어 ,한국어 등) (우대)

• 프랜차이즈 조직관리, 플러머 및 핸디맨 관련 분야 종사자 및 자격증 보유자 (우대)

• 코웨이와 유사 업종 업무 경험 보유( 가전제품 설치, AS 업무 경험자) (우대)

• 미국 수출입 업무 및 유통분야 업무 경험자, 콜센터 운영/기획/신규 구축 경험 보유자 (우대)

• 전기, 전자, 가스, 배관 관련 자격증 보유자 (우대)

Salary: 65k-110k 

Operation Planning Staff / Assistant Manager / Manager - 운영 기획팀

Job Overview:

• We are looking for passionate individuals to join our Operation Planning Team.

운영기획팀에서 열정적인 인재를 찾고 있습니다.

Job Description:

 The Operation Planning Team manages the company's vision and policies, including planning, education and training, and internal/external satisfaction surveys, evaluations, and analysis. The planning department establishes long-term vision and annual policies to oversee enterprise-wide operations. The education department develops an annual education plan based on established policies and regularly provides training to employees. The Operation Planning Team systematically measures and analyzes customer satisfaction, manages and monitors service quality.

회사의 비전 및 정책을 관리하는 기획, 교육운영, 내∙외부 운영 조사∙평가∙분석 등을 수행합니다. 기획 부문은 중장기 비전 및 연간 정책를 수립하여 전사적인 운영 및 기획을 총괄합니다. 교육 부문은 수립한 정책에 기초하여 연간 교육계획을 세우고, 컨텐츠 개발하여 임직원에게 정기적으로 교육을 진행합니다. 고객만족도에 대한 체계적인 측정 및 분석, 서비스 품질 관리 및 모니터링을 합니다.

Qualifications:

• Proficient in MS Office (Word, Excel, PowerPoint, etc.).

• Excellent verbal and written communication skills in both English and Korean.

• Passionate about project participation.

• Strong collaboration and unity skills.

• Strategic planning and analytical thinking skills.

• MS오피스(워드, 엑셀, 파워포인트 등) 사용 가능.

• 한국어/ 영어 구두 및 서면 커뮤니케이션 능력

• 열정적으로 프로젝트 참여도

• 강한 화합력 및 단합력

• 전략적 기획력 및 분석적 사고력

 Salary: 45k-75k (up to position)

Human Resources Staff/Assistant Manager – 인사총무팀

Job Overview: We are looking for Payroll expert (still open for other role)

• Develop programs to enhance employee relations and offer employee support to each staff member

• Analyzes wage and salary reports and data to determine competitive compensation plan.

• Consults legal counsel to ensure that policies comply with federal and state law.

• Ensure that the new hire orientation process properly introduces new employees to the corporate culture

• Advises management in appropriate resolution of employee relations issues.

• Act as a liaison between the company and outside legal and professional resources to ensure that all employment policies follow current laws and regulations

• Employee onboarding/recruiting and staffing

• Compensation and benefits administration

• Payroll Processing    

Qualifications:

• Minimum of a Bachelor's degree or equivalent in Human Resources, Business, or Organization Development

• A minimum of 2~3 of experience in Human Resources positions (Preferred in payroll).

• Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations, preferred

Salary: 45k-65k

Accounts Receivable Clerk – AR관리팀

Job Overview: 

We are looking for a skilled Accounts Receivable Clerk to provide financial, administrative and clerical services.

Accounts receivable duties include ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts.

Job Duties

• Posts customer payments by recording cash, checks, and credit card transactions.

• Posts revenues by verifying and entering transactions form lock box and local deposits.

• Resolves valid or authorized deductions by entering adjusting entries.

• Protects organization's value by keeping information confidential.

• Updates job knowledge by participating in educational opportunities.

• Accomplishes accounting and organization mission by completing related results as needed.

Qualifications

Organization, Accounting, Data Entry Skills, General Math Skills. Proficiency in English and Chinese in MS Office

 Salary: 34k-44k

콜센터 Call Center

Job Overview:

• 고객상담 및 문의 응대

• 상담 이력 기록 및 관리

• 기타 업무 지시에 따른 업무 수행

근무조건 : 재택근무 (9am~6pm)

Qualifications: 

• PC 사용이 능숙하신 분

• 원활한 대화와 커뮤니케이션 능력을 가지신 분

• 영어+한국어 이중언어 구사자 1명

• 중국어+한국어 이중언어 구사자 1명

• 고객서비스나 콜센터 업무 경험이 있는 분 (우대)

• 미국에서 일하실 수 있는 자격을 갖추신 분

 Salary: 34k-44k

Retail Business – Sales Staff / Team Assistant Manager

Job Overview:

 This position works for all aspects of an organization's daily business. This covers sales and marketing management for retail sales channels (Amazon, Walmart, Target, Bed Bath and Beyond, and The Home Depot). This position also requires developing highly effective marketing plans through a deep understanding of the consumer and the brand's target market, achieving profit, and maximizing the brand's long-term potential. This position requires up to 10% travel.

• 1~2 years of sales experience with big box retailers such as Amazon, Walmart, Target, etc, but not mandatory

• Proficiency in spoken, and written English

• Skilled in Excel, PowerPoint, and MS Docs. 

• Analyze sales and purchase trends and account management 

Retail Business – Marketing Staff / Assistant Manager

Job Overview:

• Interested in social content, media, and paid media 

• 1~4 year of marketing experience  

• Proficiency in English 

• Research and analyze data to identify and define audiences and conduct promotional activities 

• Overseeing campaigns on social media.

• Basic knowledge in Photoshop and other design tools

Qualifications:

• Deep knowledge of social landscape and passion for creating content for consumer brands

• Knowledgeable and up-to-date in different social media trends and best practices

• Proven ability to create engaging short-form content for social channels (TikTok and Instagram, YouTube, etc)

• Experience working in social media, content creation, or similar, with proven examples of successful work.

• Able to speak to and report on each social media account’s performance

• Strong organizational skills to manage multiple content projects and deadlines.

 Salary: 43k-65k

Retail Business - D2C (Team Leader)

Job Overview:

• 4~6 years of online platform business management experience needed

• Proficiency in English 

• Basic knowledge at the Shopify platform

• Website maintenance and improvement along with agency 

• Online business operation 

• Experience with the website including design & aesthetics, content, navigation, branding/marketing,  performance, checkout marketing funnel 

• Provide SEO/SEM and Digital Marketing through innovation and process improvements together with agencies

• Analyze the business feasibility and develop & incubate new business clients and channels

Salary: 65k~

Business Planning Analyst – 기획팀

Job Overview:

• Oversee and manage the continued development of Budgeting, Financial Forecasting, Operating Plan and Modeling tools

• Monthly/Quarterly Financial reports

• Analyze current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses, and capital expenditures

• Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance

• Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes

• Develop financial models and analyses to support strategic initiatives

Qualifications:

• Bachelor's Degree in Economics, Accounting or Finance preferred

• Advanced Microsoft Excel and PowerPoint skills

• Experience dealing with SAP preferred

• Highest standards of accuracy and precision; highly organized

• Ability to think creatively, highly driven, and self-motivated

• Demonstrated ability to roll-up sleeves and work with team members in a hands-on management capacity

 Salary: 45k-65k

Accounting Staff - 재무관리팀

Job Overview:

• Assist and maintain company’s AP/AR and account/bank reconciliation

• Process payments via check, wire, and ACH (Automated Clearing House) as well as directly by website and phone to meet the deadline

• Prepare and record General Journal Entries to the General Ledger

• Assist with monthly Financial Statements, to include Income Statement/Budget Comparison, Balance Sheet and Prepare Monthly Statement of Cash Flows

• Performs other related duties as directed

Qualifications:

• Excellent verbal and written communication skills with the ability to present and explain complex information clearly in Korean

• Bachelor’s Degree in Accounting, Finance, or another business-related field

• Strong proficiency in Microsoft Office, including Excel and Word

• Experience using SAP Business One is preferred 

• Strong, self-motivated team player

• Comfortable working in a fast-moving dynamic, environment

Salary: 43k-50k

Accounting Assistant Manager - 재무관리팀

Job Overview:

• Maintain Accounts Payable and Accounts Receivable Subsidiary Ledgers, ensuring accurate coding of Accounts Payable invoices and departmental accounts

• Prepare and record General Journal Entries to the General Ledger

• Assist with monthly Financial Statements, to include Income Statement/Budget Comparison, Balance Sheet and Prepare Monthly Statement of Cash Flows

• Establish, maintain, and coordinate the implementation of accounting and accounting control procedures

• Reconcile inter-company transaction

• Performs other related duties as directed

Qualifications:

• Excellent verbal and written communication skills with the ability to present and explain complex information clearly in Korean

• Bachelor’s Degree in Accounting, Finance, or another business-related field

• Minimum of 3 years of experience in financial reporting or the equivalent

• Certified Public Accountant (CPA) license preferred, but not required

• Strong proficiency in Microsoft Office, including Excel and Word

• Experience using SAP Business One is preferred 

• High IT literacy, preferred

• Experience in preparing consolidated financial statements, preferred

• Strong, self-motivated team player

• Comfortable working in a fast-moving dynamic, environment

 Salary: 50k-75k

Full-stack Developer  – IT팀

Job Overview:

We're looking for a reliable, skilled Program Developer to join a company in Coway USA. In this position, you will be responsible for a wide variety of maintenance work such as order, financial, logistics, customer, and accounting management with knowledge of the business processes and communications.

• Programming language with Java, JSP, RESTful API DLs, JavaScript, jQuery, HTML5, CSS

• Knowledge of SQL for database (Procedure & Function)

• System managing of IT Service delivery based on business process

• Experience in web-based system development & maintenance

• Perform code review & create and update the design and functional documents.

• Communicate effectively with team leads, members, and management regarding status updates

Qualifications

• Excellent Communication skills (Preferred)

• Experience in EDI implementation or maintenance (Preferred)

• Experience REST API services (Preferred)

• Experience in Sales System (Order, Logistics, Commission, Payment) (Preferred)

• Android or iOS app development (Preferred)

• Experience with AWS and other cloud solutions (Preferred)

• Experience in producing thorough, detailed project documentation (Preferred)

• Experience with multiple databases (including DynamoDB, MySQL and NoSQL) (Preferred)

• Experience building full-stack, responsive web applications (Preferred)

Salary: 70k-100k

Logistics Staff – 물류팀

Job Overview:

• Tracking, tracing, and updating the status of shipments on a daily basis.

• Effective communication with customers, vendors, and co-workers through a high volume of e-mails, phone calls and verbal contact

• Maintaining strong and effective relationships with vendors (shipping lines, trucking companies, etc.).

Logistics Assistant Manager – 물류팀

Job Overview:

• Lead improvements/optimization in outbound & inbound schedules and routes

• Provide information on delivery options for new markets across the US

• Source and contract logistics service providers

• Monitor and track on-time deliveries

• Advanced education in Logistics or Supply Chain including warehouse management systems is helpful

• Strong interpersonal, analytical, and problem-solving skills

• Previous negotiation and contractual experience preferred

• High school diploma or GED diploma and two to three years of related experience and/or training, or equivalent combination of education and experience

• Travel is expected for this position

Salary: 43k-65k 

Training Team Staff - 교육팀

Job Overview:

• Creating or modifying educational contents related to sales, service mind and related topics.

• Present content to employees by Zoom or other online channels.

• Planning and organizing company events.

• General task associated with the preparation and distribution of educational content.

• 세일즈, 서비스 마인드 등과 관련된 교육 컨텐츠 수정 및 창작

• Zoom이나 온라인 영상을 통한 교육 프리젠테이션

• 기타 교육 관련 일반적인 업무

Qualifications:

• Must speak fluent Korean

• Experience with speech or lectures

• Interested in developing content with creative ideas

• Excellent skills with PowerPoint, Word, Excel

• A positive and a team player

• Must have good communication skills

• Knowledge of content creation using various media for online distribution is a plus

• 강의나 스피치 경험자 우대

• 파워포인트, 워드, 엑셀 활용 능력

• 밝고 긍정적인 마인드의 팀 플레이어

Salary: 43k-65k 

영업지원 Staff/Assistant Manager

Job Overview:

• 영업 현장 운영관리 및 사무 업무 지원

• 지표 자료 관리 및 분석

• 영업전략 기획 및 규정 수립

• 영업시스템 및 프로세스 개선을 통한 판매효율/매출성장 지원

• 영업정책에 대한 실적 평가 – 인센티브, 판촉비, 제품지원 등을 시상하는 영업정책 평가 업무

• 제품 및 서비스의 판매에 따른 전산처리, 매출정산 등 후선지원업무

Qualifications:

• 커뮤니케이션 능력

• 성실하고 책임감 있으며 꼼꼼하고 업무를 배우고자 하는 자세

• MS워드, 엑셀, 파워포인트 등 컴퓨터 활용 능력

• 이중언어 구사자 (한국어/영어) 우대

 Salary: 43k-65k 

영업기획 Staff/Assistant Manager

Job Overview: 

• Define sales targets and create a strategy that achieves sales goals.

• Tracking and analyzing sales statistics based on key quantitative metrics.

• Preparing sales budgets and projections and approving expenditures

• Overseeing local and regional sales, promotions, and campaigns

• present actionable information and insights to team members and management

Qualifications:

• Advanced Microsoft Excel and PowerPoint skills

• Organized, with attention to detail and the ability to multi-task 

 Salary: 43k-65k  ​

CT (Coway Technician) - DSC

Job Overview :

• 코웨이 제품 (정수기, 비데, 청정기, 연수기) 설치 및 수리업무

Qualifications :

• 전기/전자/플러밍 관련 자격증 소지 또는 경력자 우대

• 커뮤니케이션 스킬

• 업무용 차량 (Minivan or Cargo Van) 보유

• 중국어&한국어, 영어&한국어 2중언어 가능자 우대

 Salary: Hourly rate - $16.04 + Incentive

영업지원 Staff/Assistant Manager (Location – New Jersey)

Job Overview:

• 영업 현장 운영관리 및 사무 업무 지원_재고 / 매장 관리등

• 판매/서비스 지표 자료 관리 및

• 월별 마케팅 전략 지원

• 월별 실적 평가 – 급여, 수수료 정산, 평가 및 시상

• 제품 및 서비스의 판매에 따른 전산처리, 매출정산 등 후선지원업무

Qualifications:

• 커뮤니케이션 능력

• 성실하고 책임감 있으며 꼼꼼하고 업무를 배우고자 하는 자세

• MS워드, 엑셀, 파워포인트 등 컴퓨터 활용 능력

• 이중언어 구사자 (한국어/영어) 우대

 Salary: 43k-60k