Job Description
JOB SUMMARY:
Leads assigned location to achieve COMP or New Store Sales through consistent operational excellence, discipline, and a committed team who execute flawlessly. Is obsessive about our product, people and our customers. Supports District Manager by communicating company directives to their assigned store utilizing the one vision, one voice, one message strategy. The role of a Store Manager is to fulfill and execute the company mission statement on a daily basis.
ESSENTIAL DUTIES & RESPONSIBILITIES:
SALES
• Responsible for and expected to meet or exceed assigned sales plans and target metric objectives within assigned store.
• Maintain a commitment to the companys sales processes, values and business code of ethics.
• Drives sales and monitors each MOD (Manager-on-Duty) segment and ensures patterns of poor performance are addressed.
• Monitors employee/customer interactions and provides constructive feedback on ways employees can improve service and increase sales.
• Responsible for driving customer traffic by participating in approved local events and/or marketing opportunities.
PRODUCT
• Ensures consistent execution of companys marketing and visual presentation.
• Proactively identifies various market opportunities and makes recommendations to district manager for localized product and visual and marketing strategies.
• Ensure stores visual standards are met at all times by ensuring the proper mix and proper depth in key SKUs and by identifying stores needs by using and analyzing vendor sales reports and/or altering sales floor layouts (displays) and making recommendations to District Manager.
• Ability to create excitement and show passion for the product by communicating relevant information about fitness, fashion and product knowledge to customers.
PEOPLE
• Demonstrates the ability to develop a culture of recognition, accountability, discipline and urgency.
• Train staff on how to drive sales to fullest potential through continued development on product knowledge, customer service standards and visual presentation.
• Partners with Human Resources to hire, develop and retain top talent, as well as, address employee relations issues.
• Ability to build and maintain an effective succession plan for store.
• Ensures adequate staffing at all times, by appropriately scheduling staff based on business trend and making any necessary seasonal adjustments, within wage goal/budget. Maintains proper headcount for volume of store.
• Sets specific performance standards and ensures associates contribute to the company objectives.
• Mentors and develops key performers to be ready for career progression.
• Supervises employees by enforcing policies/procedures by documenting disciplinary actions, performance evaluations, and reporting incidents to Human Resources and Senior Management regarding any violations of company policies/procedures and preparing related documentation.
• Ensures all HR paperwork and training are current and kept in folders for associates per retention guidelines.
• Ability to complete new hire and other human resources paperwork timely and accurately.
OPERATIONS
• Responsible for managing the overall expense management and profitability of the assigned location including but not limited to Payroll, Expenses, and Supplies.
• Demonstrates the ability to follows The Promise and ensure all company customer service standards are consistently executed.
• Maintains proper inventory controls, facilitate inventory transaction and bulk counts.
• Manages bank deposits; responsible for delivering to the bank, with or without armored car service, every day at a specified location.
• Ability to complete store audits to ensure compliance with loss prevention policies and programs.
• Ensures price integrity and general pricing of product on the floors is reflective of current markdowns and markups per company directives.
• Ensures all sales are rung correctly and that all associates are trained on how to ring a transaction.
• Ensures inventory is checked in, stocked correctly on shelves and displayed within 24 hours of receipt per operational standards.
• Ensures Elite goals are met for the store.
• Ensures store is well maintained including but not limited to; dusting, mopping, windows and stockroom per company guidelines on housekeeping.
• Keeps daily record of store sales, scheduling, damages, mismates, deposit log, employee discounts, new hire paperwork, paid outs and visitor log.
• Delivers consistent quality feedback from company generated secret shop programs as well as customer feedback.
• Effectively implement the area of responsibility (AOR) program to improve ownership, development, execution and accountability of the management team.
• Completes the daily planner and ensures chat-ins and chat-outs during every shift.
• All employees are required to use ladders as an essential function of this job, as that is part of the daily duties to maintain the stores daily operations and in order to service customers. Therefore, dress code and safety policies must be followed. This is also outlined under the PHYSICAL DEMANDS section of the job description.
Qualifications
To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
EXPERIENCE and/or EDUCATION:
o A high school education or greater.
o 3 years minimum retail management experience footwear background preferred.
o Hands on working knowledge of retail systems, human resources best practices and operations.
o Prefer prior big-box retail experience.
o Must have experience managing large amounts of inventory.
o Proficiency in computers.
LANGUAGE SKILLS:
The manager must have the ability to read and interpret documents such as safety rules, policies/procedures, and operating and maintenance instructions, warehouse store operations guidelines and visual guidelines.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Use suggestive selling skills to build multiple sales.
