Job Description: Seasonal Retail Sales - Fragrance RSS Tory Burch
Location: Macy's Glendale Galleria (Glendale, CA)
OVERVIEW:
The Seasonal Fragrance RSS Associate is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to the success of the department through achieving personal sales goals. Perform other duties as assigned.
In order to present our customers with the best holiday shopping experience, many of our Seasonal Fragrance RSS Associate may arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!
ESSENTIAL FUNCTIONS:
• Be proficient in POS and MPOS systems including Search and Send, My Client and
More@ Macy’s tablet app
• Proactive in assisting customers who are using devices to shop and compare, whether
Macy’s devices or their own
• Assist customers in all aspects of service fulfillment (i.e. BOPs), and have the ability to
qualify customer needs, figure out what's right for them, and then get them in touch
with the right associate, MBA, or Personal Shopper.
• Provide an exceptional customer experience by ensuring the customer is always the
priority
• Acknowledge customers in a friendly and helpful manner within 30 seconds of their
entry into the area
• Assist customers in all aspects of service fulfillment by demonstrating proficient use of
proprietary devices and applications; proactively create enhanced shopping
experiences through the heightened use of tools, technology and collaboration
• Alert Fragrance Counter Manager or Sales Manager of Cosmetics and Fragrances of
inventory and other inaccuracies
• Attend product training classes and seminars
• Regular, dependable attendance and punctuality
QUALIFICATIONS:
Education/Experience:
• High School degree or equivalent.
• Previous selling experience is required, preferably in fragrances.
Communication Skills:
• Effective written and verbal skills, ability to interpret instructional documents such as
safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent written and verbal communication skills.
Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.
Other skills:
• Superior organizational and time management skills.
• Must be able to multi-task in a fast-paced environment.
• Must be able to build relationships and influence others.
• Must possess a thirst for knowledge.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.
Work Hours:
• Flexible with scheduling and available to work retail hours, which may include day,
evening, weekends, and/or holidays.
