Location: Multiple Locations
(CA-Glendale Galleria, Northridge Fashion Center, Del Armo Fashion Center, etc.)
Description
Overview:
The Seasonal Sales Associate is responsible for providing outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrating superior product knowledge to customers during periods of high volume. To create a shopping experience that will make the customer feel welcome and comfortable.
In order to present our customers with the best holiday shopping experience, many of our Seasonal Retail Sales Associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!
Essential Functions:
Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
Handle all returns courteously and professionally
Determine customer needs based on personal features and other customer preference related factors
Demonstrate knowledge of store products and services to build sales and minimize returns
Suggest additional merchandise to compliment customer selection
Demonstrate knowledge of store products and services to build sales and minimize returns
Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer – the most important person in our stores
Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app
Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
Assist customers in all aspects of service fulfillment (i.e. BOPs), and have the ability to qualify customer needs, figureout what's right for them, and then get them in touch with the right associate,MBA, or Personal Shopper
Regular, dependable attendance & punctuality
Qualifications:
Education/Experience:
No specific educational accomplishment is required. No experience is required.
Communication Skills:
Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills.
Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.
