Artisan Compounding Pharmacy
Pharmacy Operations Administrator
Artisan Compounding Pharmacy | Tustin, CA
Position Type Part-time to full-time
Starting Schedule 20-30 hours/week initially, then into full-time
Schedule Monday-Friday, 8-hour shifts; occasional Saturdays as weekend operations begin
Location Tustin / Orange County, CA
Compensation $26-$33/hour, depending on experience and qualifications
Reports To Pharmacist-in-Charge
Start Date Immediately
About the Role
Artisan Compounding Pharmacy is a boutique, pharmacist-led compounding pharmacy opening in Tustin, California. We focus on personalized compounded medications and wellness support across hormone therapy, dermatology, hair loss, women's health, weight management, pediatrics, and veterinary compounding.
We are seeking a polished, highly organized, and proactive administrator to help build the behind-the-scenes foundation of the pharmacy before and after opening. This early team member will support provider outreach, operational setup, patient experience, vendor coordination, documentation, and follow-up systems.
This is not a clinical role. The Administrator will not provide medical advice, treatment recommendations, dosing guidance, lab interpretation, or patient-specific therapy answers. All clinical or medication-related matters must be escalated to the pharmacist.
Key Responsibilities
Provider Outreach & Relationship Support
• Research doctors, clinics, med spas, veterinary offices, and specialty providers around Tustin, Irvine, Orange County, and nearby areas.
• Build and maintain a provider database with contact information, specialties, outreach notes, follow-up dates, and next steps.
• Send approved introduction emails, call offices to identify the correct contact person, and track all outreach activity.
• Prepare provider packets, coordinate mailings or drop-offs, follow up with offices, and help schedule calls, visits, or lunch-and-learns for the owner or pharmacist.
Pharmacy Operations & Administrative Support
• Assist with pre-opening tasks, vendor setup, equipment lists, purchasing documents, licenses, permits, insurance, deadlines, and startup checklists.
• Maintain organized digital folders, spreadsheets, trackers, forms, SOP support materials, intake forms, refill workflows, phone scripts, and internal checklists.
• Collect vendor quotes, compare pricing and lead times, track orders, organize invoices, receipts, W-9s, warranties, and service contracts.
Front Desk, Retail & Patient Experience
• Greet patients warmly, answer phones, triage calls appropriately, receive prescription drop-offs, and route clinical questions to the pharmacist.
• Schedule and confirm consultations, process pickup transactions, operate the POS system, and support a polished concierge-level patient experience.
• Merchandise the retail floor, restock products, maintain testers and sample stations, update SKU pricing, and support administrative Fullscript tasks as directed.
Bookkeeping, Marketing & Community Support
• Send weekly receipt packets to the bookkeeping firm, support transaction categorization, process vendor invoices, maintain petty cash records, and track gift program spending.
• Support approved marketing materials, mailing lists, provider handouts, Google Business Profile updates, email newsletter coordination, and local community/event research.
• Prepare a simple weekly report summarizing outreach progress, open opportunities, pending tasks, vendor updates, and recommended next steps.
Duties may evolve with business needs
Ideal Candidate
• Exceptionally detail-oriented, organized, process-driven, and strong at follow-up.
• Professional on the phone, by email, and in person; comfortable speaking with doctor offices, vendors, patients, and medical office staff.
• Able to work independently, manage many moving pieces, maintain discretion, and keep tasks from falling through the cracks.
• Interested in healthcare, wellness, pharmacy, women's health, boutique medical services, or veterinary care.
Qualifications
Required
• Prior administrative, healthcare, pharmacy, medical office, sales support, or customer service experience.
• Strong written and verbal communication skills.
• Comfort using Google Sheets, Excel, Google Drive, Gmail, online research tools, and basic CRM-style tracking.
• Ability to make professional phone calls, manage deadlines, maintain confidentiality, and learn pharmacy operations. Preferred
• Experience in a pharmacy, doctor's office, med spa, wellness clinic, healthcare setting, or provider outreach role.
• Familiarity with HIPAA or healthcare privacy requirements.
• Experience with referral coordination, sales support, business development, or CRM systems.
• Bilingual ability in Korean, Vietnamese, Mandarin, or Cantonese; strong English required.
Compensation & Benefits
• Base pay: $26-$33/hour, depending on experience and qualifications.
• Schedule: Part-time to start, then into full-time when pharmacy opens
• Performance bonus may be considered based on administrative performance, organization, outreach activity, project completion, and quality of follow-up. Bonuses will not be based on prescription volume, patient referrals, or revenue from any prescriber or clinic.
• Benefits may include employee discount, health insurance, and paid time off, subject to employment status, schedule, and eligibility.
What Success Looks Like in the First 30-60 Days
• Build a strong database of local prescribers, clinics, and healthcare offices.
• Create a clear provider outreach and follow-up system with regular weekly reporting.
• Organize key pre-opening documents, vendor records, deadlines, and task lists.
• Help the owner and pharmacist stay focused by taking ownership of important behind-the-scenes administrative work.
How to Apply
Please email your resume and a short note explaining why you are interested in working with a boutique compounding pharmacy to:
contact@artisan-rx.com
Subject line: Pharmacy Operations Administrator Application
Candidates with healthcare, pharmacy, medical office, provider outreach, sales support, or strong administrative experience are encouraged to apply.
------------------------------------------------------------------------------------------------------------Certified Compounding Pharmacy Technician
Non-Sterile Hazardous & Non-Hazardous Compounding | Job Description
Job Title: Certified Compounding Pharmacy Technician
Reports To: Pharmacist / Owner
Location: Tustin, CA
Employment Type: Full-Time / Non-Exempt
Compensation: $23 – $30/hour DOE
About Us
We are a start-up compounding-only pharmacy in Tustin, CA dedicated to personalized, high-quality medications that help patients achieve optimal health and wellness. Our focus includes hormone replacement therapy, low-dose naltrexone, dermatology, weight management, sexual health, pediatric preparations, pain management, veterinary formulations, and more.
We are building this pharmacy the right way — with strong systems, regulatory integrity, and a culture rooted in safety and excellence. Every team member plays a direct role in patient outcomes, and we take that responsibility seriously.
Position Overview
The Certified Compounding Pharmacy Technician is the heart of our compounding operation. This individual is responsible for preparing both hazardous and non-hazardous compounded medications with precision and full adherence to USP <795>, and <800> standards and pharmacy SOPs.
As our first technician in a startup environment, you will initially be the primary compounder and must be comfortable working independently under the supervision of the pharmacist. Attention to detail, reliability, and a genuine commitment to patient safety are non-negotiable in this role.
This is not a lead position initially, but there is a clear path to a Senior or Lead Compounding Technician role for the right candidate as the pharmacy grows.
Key Responsibilities
Compounding
• Prepare non-sterile compounded medications including creams, capsules, suspensions, troches, suppositories, and other dosage forms per USP <795>
• Prepare hazardous compounds in full compliance with USP <800>
• Follow all master formula records (MFRs) and complete batch and compounding records accurately and efficiently
• Perform in-process quality checks including weight verification, pH testing, and visual appearance inspections
• Apply, review, and verify labels for accuracy prior to dispensing
• Assign and document beyond-use dates (BUDs) per USP guidelines and pharmacy SOPs
Compliance & Safety
• Follow all hazardous drug handling procedures and required PPE protocols per USP <800>
• Perform proper gowning and garbing procedures in accordance with USP standards
• Execute hazardous drug waste disposal and spill response procedures correctly and safely
• Maintain a clean, organized, and sanitized lab environment, complete cleaning and disinfection logs
• Monitor and document storage conditions, temperature logs, and expiration dates
• Immediately identify, document, and report any deviations, errors, or safety concerns to the supervising pharmacist
• Participate in all required training, competency assessments, and compliance activities
Inventory & Lab Support
• Receive and verify incoming raw materials and APIs against certificates of analysis (COAs)
• Track component usage, expiration dates, and rotate stock appropriately
• Perform equipment function checks including balance calibration and pH meter verification
• Support environmental monitoring activities including surface sampling as required per USP 800
• Maintain proper labeling and storage of all raw materials and finished preparations
Duties may evolve with business needs
Qualifications
Licensure & Certifications
• Active California Board of Pharmacy Technician License required
• PTCB (CPhT) certification required
• USP <800> hazardous drug training preferred
Experience
• Minimum 2-3 years of hands-on compounding experience in a licensed pharmacy required
• Experience with non-sterile compounding (USP <795>) required
• Experience with hazardous compounding (USP <800>) strongly preferred
• Familiarity with batch record documentation and master formula records preferred
Physical Requirements
• Ability to stand for extended periods (up to 6–8 hours) in a controlled environment
• Ability to lift and carry supplies up to 25–30 lbs
• Comfortable wearing full PPE including gloves, gown, hair cover, shoe covers, and respirator for extended periods
• Fine motor skills required for precise weighing, measuring, and preparation tasks
Core Competencies
• Technical Precision — Measures, prepares, and documents with exactness every single time; understands that small errors in compounding can have serious patient consequences
• Honesty & Transparency — Reports errors and deviations immediately without fear; understands that catching a mistake early is always the right call
• Patient Safety Advocate — Intrinsically motivated by doing right by the patient, not just following a checklist
• Methodical & Calm Under Pressure — Works steadily and deliberately; does not rush or cut corners even when volume is high
• Takes Initiative — Sees what needs to be done and does it without waiting to be told
• Reliability — Shows up, follows through, and performs at a high level consistently
• Organization — Keeps the lab clean, logs current, and materials properly stored without being asked
• Team-Oriented — Collaborative by nature; builds good habits knowing the team will grow around them
What We Offer
• A meaningful role where your work directly impacts patient health and outcomes
• Ground-floor opportunity at a growing compounding pharmacy with a clear path to Senior or Lead Technician
• Collaborative, safety-focused team culture built on excellence and integrity
• Ongoing training and support for additional certifications
• Competitive compensation: $22 – $30hour DOE
• Schedule: 8 hour shift – Monday to Friday – Weekend as needed
• Benefits package to be discussed
- Employee discount
- Health insurance
- Paid time off
We are an equal opportunity employer committed to building a diverse and inclusive team.
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