미국내 빠르게 성장중인 IT-based healthcare company인 Humanscape US에서 한국어, 영어가 가능한 Technical Client Success Intern을 모집합니다. 전공/경력은 없어도 상관 없으며, 대학졸업생 및 졸업예정자 분들 중에서도 관심있으신 분들은 지원 바랍니다. 아래 내용은 Internship이지만 Junior/Entry level도 열려 있습니다.
현재 한국/미국 Top-tier 대학교/MBA school 출신의 글로벌 대기업 및 Start-up exit 경험자들로 이루어진 ALL-STAR TEAM에서 cutting-edge technology, innovative business strategies, 빠른 성장의 dynamics을 경험하고 배울 좋은 기회가 될 것입니다.
◆ Position: Technical Client Success Intern
▶ Introduction to Humanscape US:
Humanscape is an IT-based healthcare company that offers a range of services aimed at improving healthcare and well-being. Concentrating its expertise in health tech, Humanscape US is dedicated to refining the prenatal experience, ensuring that expectant mothers in the United States—where it expanded operations in 2022—embark on a seamless and enriching journey towards motherhood. We at Humanscape US are driven by unwavering dedication to healthcare innovation. Our focus is to develop projects and services that fill the gaps in health tech, continually enhancing the digital healthcare experience from a holistic standpoint. With a global presence, Humanscape operates from offices located in key cities including Seoul, Los Angeles, Jakarta, Hanoi, and Singapore. Each location strengthens our commitment to delivering innovative healthcare solutions that resonate on a global scale.
▶ Role and Responsibilities:
We are seeking a Technical Client Success Intern to join our team and play a role in supporting our groundbreaking ultrasound video transmission solution, "Momitalk". This role is an exciting opportunity to join a fast-growing startup, establish the technical client success functions, as well as contribute to product development to make a big impact at a company poised to disrupt the digital healthcare industry. Needless to say you will be collaborating with a best-in-class team at your disposal for assisted professional growth.
1. Collaboration & Project Management: Work closely with sales, engineering, and our tech support partner company to support client success initiatives and contribute to cross-functional projects.
2. Client Onboarding & Training: Assist in the onboarding of new clients by conducting training sessions, demonstrating our product feature, and ensuring a smooth transition to our solution, “Momitalk”.
3. Technical Support & Troubleshooting: Provide timely and effective technical support to clients, addressing and resolving issues related to our hardware solutions. Troubleshoot technical problems and offer clear, actionable solutions.
4. Product Feedback & Improvement: Act as a liaison between clients and our product development team, collecting and analyzing client feedback to inform future product enhancements and features.
5. Documentation & Reporting: Maintain detailed records of client interactions, issues, and resolutions. Prepare regular reports on client satisfaction and support activities for internal review.
▶Qualifications:
- Proficiency in Google Office applications (Spreadsheets, Docs, Slides).
- Professional fluency in both Korean and English.
- Strong problem-solving, analytical, and negotiation skills.
- Excellent time management and organizational skills, with the ability to work both independently and as part of a team.
- Flexibility, adaptability to change, and a keen interest in the IT and healthcare industry.
▶Preferred Qualifications:
- 1-2 years of experience in client-facing roles or relevant fields.
- Bachelor’s degree in technology, healthcare informatics, or a related field.
- Native fluency in both Korean and English languages.
▶Benefits:
- Competitive hourly wage ($18~24/hour, based on experience and qualifications).
- Comprehensive health and dental insurance.
- PTO provisions.
- Sponsorship for F-1/J-1 OPT for those who are eligible and potential H1B for outstanding performers, providing an opportunity to gain valuable work experience in the United States.
▶Why Join Us?
At Humanscape US, you’ll be part of a team that values innovation, collaboration, and the well-being of every individual. Our work impacts lives by leveraging technology to create meaningful healthcare solutions. If you’re passionate about making a difference in the healthcare industry and are eager to contribute to a company with a global reach, we would love to hear from you.
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