Multi-Positions

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Bankcard Services
Location
Torrance, CA
Contact
bcshr@e-bankcard.com
Ask
Human Resources Department
BankCard Services is seeking for hard working and ambitious individuals to join our dynamic team in Torrance Headquarter. All positions are full-time, with benefits listed below.
 
BENEFITS:
Group Medical Insurance, Paid Sick Leave, Paid Holiday, Accrued Paid Vacation, Marriage Paid Vacation, Bereavement Paid Leave, 
401(k) and Life Insurance.
 
AVAILABLE EMPLOYMENT OPPORTUNITIES:
1.    CUSTOMER SERVICE REPRESENTATIVE
2.    SALES OPERATIONS COORDINATOR 
3.    RECOVERY SPECIALIST
4.    BALANCING & SETTLEMENT SPECIALIST
5.    COMPLIANCE SPECIALIST 
6.    POS SUPPORT SPECIALIST
7.    SALES ACCOUNT REPRESENTATIVE
8.   WEB SOLUTIONS COORDINATOR
9.   TECH SUPPORT REPRESENTATIVE  
 
Here are brief descriptions of our available employment opportunities at Bankcard Services. 
For a full description, please email our Human Resources Department at: bcshr@e-bankcard.com

You can also apply by copying and pasting this link.  This will take you to our BCS Career Page
 


1.  CUSTOMER SERVICE REPRESENTATIVE (Korean/Mandarin/Cantonese & English)
Bankcard Services is looking to bring on a Customer Service Representatives to support our merchants, clients and staff with professionalism, tact and skill. The duties will include good problem solving skills, friendly attitude, task oriented, strong multi-tasking skills, computer savvy, customer service experience, and dependability. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.
 
JOB SUMMARY:
Answer phones to respond to orders, general Merchant inquires, Bill Statement questions, all of Terminals Issue and customer complaints. Project a professional company image through phone interaction.
 
SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:
  1. Bilingual: Korean/English; Mandarin/Cantonese/English; Vietnamese/English
  2. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
  3. Computer literate with the ability to learn customer service software applications.

2.  SALES OPERATIONS COORDINATOR
JOB SUMMARY:
BankCard Services is looking to bring on a Sales Operations Coordinator to support our direct and indirect sales teams and increase operational efficiency.  The duties will include sales support to achieve monthly sales including short/long term forecast management, collecting sales data and preparing daily, weekly, monthly sales reports, market analysis, and implementing processes to optimize the operations of our sales force.  Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:
  1. Sales support
  2. Provide documentation and arrangements for new Business Partner relationships
  3. Distribute marketing, sales, and support documentation to sales channels
  4. Coordinate new merchant applications and requested supporting documentation submitted by Business Partners
  5. Assist sales teams with merchant support issues
  6. Track all incoming actions and inquiries to ensure timely and effective resolution
  7. Provide basic product and service information required for the greatest immediate and overall outcome
  8. Identify, research, and resolve problems, logging results and sharing knowledge

3.   RECOVERY SPECIALIST
GENERAL FUNCTION: The Recovery Specialist collects bad debts or the past due accounts, monitors merchant’s daily rejected items and communicates with merchants in order to resolve their past due accounts.

JOB SUMMARY:
  • Downloading Data from Bank
  • Mail/Fax/Email invoices regarding Collection items
  • Make/Receive calls from customers regarding collection matter
  • Monitor merchants daily reject items and create list
  • Communicating with merchants by phone, e-mail, fax to inform and explain collection issues and procedures and assist customers to solve 
         matters regarding collection issues
  • Forward liability merchant to collection agency
  • Remove all resolved matter that were forwarded to collection agency
  • Make a terminate list every end of the month
  • Contact customers regarding any holds of State Levy
  • Abide company policies, goals and procedure specific to the team
  • Interacting with other departments and communicating the issues related to compliance
  • Performs other tasks as assigned by manager related with collection
  • Other duties as Assigned

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:
  • Recommended high school or college course
  • Bilingual: Korean and English (Required)
  • Microsoft Office; Word, Excel and Internet proficient.
  • Typing speed of at least 40WPM.
  • Project management skills/Strong analytical skills
  • Previous customer service or call center experience is preferred.
  • Previous experience in banking, finance, or credit card industry preferred.
  • Exceptional oral communication skills as well as attention to detail, and are able to multi-task.

4.  BALANCING & SETTLEMENT SPECIALIST
JOB SUMMARY:
  • Maintains daily balancing data for reconciling incoming and outgoing fund and composes system balancing sheet.
  • Making a settlement for daily rejects from the processor and card brands.
  • Processing MDE (Manual Data Entry) upon requests from other teams.
  • Checking reimbursement list and match it to original data.
  • Attending weekly meeting and understand general agenda and issue for the week.
  • Answering questions of any reject activity or manual data entry (MDE) from other teams.
  • Researching issues occurred during clearing and settlement by communicating with the acquirer and the processor.

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:
  • BA/BS in Business with an emphasis in Accounting (Preferred)
  • Bi-lingual in Korean and English (Required)
  • Math and detail-oriented skills
  • In-depth knowledge of card processing industry and sales dynamics is strongly preferred
  • Proactive ownership toward the given responsibilities and Eager to stretch
  • Willingly collaborative mindset and Sense of urgency
  • Strong analytical, problem solving, and project management skills and MS Office (Excel, PPT, Word) proficiency
  • Organized thinking and conceptualization competency
  • Strong verbal and written communication skills

5.  COMPLIANCE SPECIALIST
JOB SUMMARY:  
Compliance Specialist contributes to the company’s compliance status, and support client’s ability to comply by driving all compliance activities which include reviewing internal processes, documents and reports from payment networks and/or other regulatory bodies, and ensuring compliance with internal and external regulatory framework. Identify required, discretionary, business and system updates, recommend approaches and solutions that are compliant with applicable regulations while balancing proper investment pursuant to overall corporate, division and department goals.

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:
  • Bilingual (Korean/English) (Required)
  • High School diploma required.  Some college preferred.
  • Knowledgeable, Experience and skills including MS Word, Excel and Windows
  • Typing Speed of at least:  40WPM
  • Good research and problem solving skills
  • Basic understanding of Internet principles, terminology and functionality
  • Extreme attention to detail, strong organization skills and a high sense of urgency and accountability.
  • Excellent written and verbal communication skills.
  • Excellent analytical and problem solving skills.
  • Strong project management/time management skills.
  • Ability to work independently and with a team in a fast-paced, high volume environment, with emphasis on accuracy and timeliness.
  • A high level of integrity, accuracy, dependability, enthusiasm and confidentiality. 
 
6.  POS SUPPORT SPECIALIST
JOB SUMMARY:
  1.   POS installation for New and Existing merchants.
  2.  Onsite Service support to resolve merchant problem.
  3.  Work with customers to identify POS System related problems and advise them on solution.
  4.  POS Software training to Merchants

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:
  1.  1-2 years of POS Technical Support experience is required.
  2.  POS Software experience preferred 
  3.  Experience installing, configuring and troubleshooting POS Systems.

QUALIFICATIONS:
  1.  High school diploma or some college
  2.  Bilingual - English and Korean
  3.  Good oral and written communication skills
  4.  Clean driving (DMV) records
  5.  Must be OK with travel to carious client sites.
  6. Able to work early shift and weekends, if needed

7.  SALES ACCOUNT REPRESENTATIVE (Chinese & English Speaking Preferred)
Is accountable for providing liaison support between Sales and Operations by researching, resolving and communicating merchant application issues in a timely manner which promotes effective customer service. The Sales Account Representative is also accountable for providing Customer support via Phone, E-Mail, and Chat for issues related to online ordering products.

JOB SUMMARY:
  1. Providing Technical and Customer support related to online ordering products (iorderfoods.com) issues
  2. Operations and Sales support for all new merchant applications
  3. Solving issues for customers by troubleshooting, investigating problems and proactively identifying support needs
  4. Improving internal efficiency and customer satisfaction by proactively developing new processes for optimized workflow
  5. Be well-versed with our products, online help software, and social communities
  6. Identify trends in customer feedback to help drive improvements to our products and processes
  7. Collaborate with IT, marketing, operations and other departments on various customer and quality assurance projects
  8. Demonstrated ability to plan, organize, and prioritize daily work assignments
  9. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing 
         or potential sales outlets and other trade factors.
10. Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
11. Focuses sales efforts by studying existing and potential volume of dealers.
12. Proceed applications by referring to internal procedure and product literature.
13. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual 
         territory analyses.

 SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:
  • Bilingual - Chinese and English (Preferred)
  • High School Graduate or College courses related to Business, such as Management or Marketing
  • 1 or more years of Customer Service experience in a similar role
  • Driver's License to drive to different locations and merchants.
  • Ability to organize and coordinate work
  • Ability to manage multiple tasks simultaneously
  • Effective verbal and written communication skills
  • Analytical and problem solving skills.
  • Professionalism, dependability and desire a challenge
  • Knowledgeable of computer, internet, web functions and MS Office and authoring software
  • Project Management Experience/Strong Interpersonal Skills

8.  Web Solutions Coordinator 
Web Solution Coordinator is accountable for providing liaison support between Development Unit and Operations by researching, resolving and communicating development issues in a timely manner which promotes effective customer service.  Web Solution Coordinator is responsible for Implements marketing and advertising campaigns.  Supporting sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.  Researching competitive products, increasing social following, engagement and providing technical and customer support related to Web Solution teams product issues.
  
SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:
  • Bilingual: Korean & English (Required)
  •  Education: High school or college courses include those related to business, such as management or marketing
  • 1 or more years Customer Service experience in a similar role
  • Ability to manage multiple tasks simultaneously.
  • Extreme attention to detail, strong organization skills and a high sense of urgency and accountability.
  • Strong project management/time management skills.
  • Ability to work independently and with a team in a fast-paced, high volume environment, with emphasis on accuracy and timeliness.

9.  Tech Support Representative    
  • Responsible for training, coaching and feedback of team members.
  • Create Merchant Terminal Account using various web/window applications. 
  • Create download file in the server.
  • Release new download files to branches and provide file support.
  • Communicating with sales mainly for file inquiries.
  • Provide payment application support.
  • Provide NZ Gateway Support
  •Provide ROAM Data Support
  • Provide technical support for sales and internal staff.
  • Provide new product support for sales and internal staff.
  • Communication with Processor & Partners

ESSENTIAL FUNCTIONS: 
 1. Communicating with sales – Communicating with sales mainly on phone for download file inquiries.
 2. Communicating with Vendor -- Communicating with vendor in writing, or by telephone, fax, or e-mail
 3. Use of Credit Card Terminals – Troubleshoot and update terminal file at download server.
 4. Documenting/Recording Information -- Observing, receiving, entering, transcribing, recording, storing, or maintaining information in written 
         or electronic form from all relevant sources.
 5. Business Relationship – Building a good relationship with all merchants in order to keep them as our merchant for years to come.
 6. Interacting with Computers -- Using computers and computer program to update download files.
 
EDUCATION & EXPERIENCE: 
 1. Korean and English Speaking (Required)
 2. Recommended Associate or Bachelor’s degrees or equivalent experience.
 3. Knowledgeable of computer, internet, web functions and MS Office
 4. Technical skills – comfortable handling any technical devices.
 5. Previous technical job is a plus, but shouldn’t be required.





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