Multi-Positions

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Bankcard Services
• Location:
Torrance, CA
• Contact:
bcshr@e-bankcard.com
• Ask:
Human Resources Department

BankCard Services is seeking for hard working and ambitious individuals to join our dynamic team in Torrance Headquarter. All positions are full-time, with benefits listed below.

 

AVAILABLE EMPLOYMENT OPPORTUNITIES:​

 - CUSTOMER SERVICE REPRESENTATIVE​​

 - SALES OPERATIONS COORDINATOR

 - WEB MARKETING ASSISTANT

-  DISPUTE SPECIALIST

-  VIP SPECIALIST

-  ACCOUNTANT

-  MARKETING ASSISTANT

-  TECH SUPPORT REPRESENTATIVE 

 


Here are brief descriptions of our available employment opportunities at Bankcard Services. 

For a full description, please email our Human Resources Department at: bcshr@e-bankcard.com

 

You can also apply by copying and pasting this link.  This will take you to our BCS Career Page

https://workforcenow.adp.com/jobs/apply/posting.html?client=ebankcard&ccId=19000101_000001&type=MP&lang=en_US

 

 

CUSTOMER SERVICE REPRESENTATIVE (Korean/Mandarin/Cantonese & English)

Bankcard Services is looking to bring on a Customer Service Representatives to support our merchants, clients and staff with professionalism, tact and skill. The duties will include good problem solving skills, friendly attitude, task oriented, strong multi-tasking skills, computer savvy, customer service experience, and dependability. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.

 

JOB SUMMARY:

Answer phones to respond to orders, general Merchant inquires, Bill Statement questions, all of Terminals Issue and customer complaints. Project a professional company image through phone interaction.

 

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:

  1. Bilingual: Korean/English (Required) or Vietnamese/English (Required)

  2. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.

  3. Computer literate with the ability to learn customer service software applications.

 

"VISA sponsorship available to employees who show great potential."   

 

 

SALES OPERATIONS COORDINATOR

JOB SUMMARY:

BankCard Services is looking to bring on a Sales Operations Coordinator to support our direct and indirect sales teams and increase operational efficiency. The duties will include sales support to achieve monthly sales including short/long term forecast management, collecting sales data and preparing daily, weekly, monthly sales reports, market analysis, and implementing processes to optimize the operations of our sales force. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.

 

JOB RESPONSIBILITIES:

 ​ Sales support

 ​ Provide documentation and arrangements for new Business Partner relationships

 ​ Distribute marketing, sales, and support documentation to sales channels

 ​ Coordinate new merchant applications and requested supporting documentation submitted by Business Partners

 ​ Assist sales teams with merchant support issues

 ​ Track all incoming actions and inquiries to ensure timely and effective resolution

 ​ Provide basic product and service information required for the greatest immediate and overall outcome

 ​ Identify, research, and resolve problems, logging results and sharing knowledge

 ​ Own issues, triaging them while working with subject matter experts to implement best practice solutions

 ​ Recommend improvements to enhance our processes and the sales force experience

 ​ Attend meetings with existing and potential Business Partners to foster a positive relationship

 ​ Assist in marketing, sales, and product projects as available and required

 ​ Monitoring and tracking the progress of new merchant applications.

 ​ Analyze merchant statements to assess potential savings opportunities and report findings back to Business Partner

 ​ Develop a manual with detailed examples to train sales teams.

 ​ Provide training

 ​ Ensure accurate and timely execution of the data/material received and ability to ask question where appropriate.

 ​ Responsible for maintaining Sales Management Solutions Portal and updating latest news and policy changes.

 ​ Data entry

 ​ Ordering office supply and toner for the team

 ​ Create, modify and format documents

 ​ Word documents, Excel charts, styles, macros and graphic elements such as pictures and org charts.

 ​ Type correspondence, spreadsheets and reports as directed

 ​ Other duties as assigned

 

SKILLS/QUALIFICATIONS & REQUIREMENTS:

 ​ Bilingual: Fluent in Korean & English

 ​ College Degree from a 4 year institution

 ​ Prior experience in the payments industry is beneficial

 ​ Experience in a support environment, preferably a help desk/contact center

 ​ Computer savvy, with experience using web applications and MS Office applications

 ​ A “can-do" attitude and openness to evolving as the company grows

 ​ A strong work ethic and a mature attitude

 ​ Technical knowledge or background is beneficial

 ​ User level experience with MS Office – focused on Word, Excel, Outlook and Power Point. Excellent communication, both verbal 

   and written skills, including professional written/email correspondence skills. Project management skills

 ​ Highly detail-oriented and well-organized individual, able to establish priorities, meet deadlines and handle multiple tasks 

   and demands

 

 

WEB MARKETING ASSISTANT

THIS POSITION IS AN ENTRY-LEVEL POSITION.

J1 Students are welcome to apply! 


JOB SUMMARY:

The Web Marketing Assistant is accountable for providing liaison support between Development Unit and Operations by researching, resolving and communicating development issues in a timely manner which promotes effective customer service. The Web Marketing Assistant is also accountable for providing Customer support via Phone, E-Mail, and Chat for Web Solution issues related to online ordering solution for restaurants, ecommerce, sitebuilder program and SNS marketing.


Works with Sales Representatives and Management to identify issues which may be managed by Sales Representatives before and after submitting merchant applications.


Demonstrates a positive “team” oriented attitude and approach toward work assignments in full collaboration and cooperation with others to complete all work assignments according to expectation in most effective and efficient manner possible. Contributes to the ongoing success of the Web Solution team by willingly accepting and embracing “other duties as required”, demonstrating personal flexibility and ability to work overtime, ability to work with minimal supervision, strong sense of urgency; and by modeling an overall quality attitude and approach toward your work.


Actively cross trains in other areas, as required, outside of primary job function.


JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

 ​ Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and 

   advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.

 ​ Tracks product line sales and costs by analyzing and entering sales, expense, and new business data

 ​ Prepares marketing reports by collecting, analyzing, and summarizing sales data

 ​ Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; 

   placing orders; verifying receipt.

 ​ Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying 

   customer services requests

 ​ Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and 

   advertising; maintaining research databases

 ​ Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; 

   developing schedules and assignments; coordinating mailing lists

 ​ Monitors budgets by comparing and analyzing actual results with plans and forecasts

 ​ Updates job knowledge by participating in educational opportunities; reading trade publications

 ​ Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities 

   to add value to job accomplishments.

 ​ Actively managing a Social Media campaign via Facebook, Twitter, YouTube, LinkedIn & other Social Media Platforms

 ​ Increasing Social Following and engagement

 ​ Stay on top of all current trends, informing key stakeholders across the organization and making recommendations on how 

   the company should incorporate these trends

 ​ Make recommendations how our social media programs should grow and evolve based on current trends and implement any 

    new programs, changes to the approved strategy

 ​ Oversee daily response and engagement across multiple channels ensuring all messages are addressed and answered in a 

    timely fashion

 ​ Coordinate reporting and analytics and actively look for trends to determine how our social media programs should evolve based 

   on engagement and contributor involvement

 ​ Providing Technical and Customer support related to Web Solution team’s product issues

 ​ Operations and Sales support for all new Web Solution merchant applications

 ​ Solving issues for customers by troubleshooting, investigating problems and proactively identifying support needs in Korean 

   and English

 ​ Improving internal efficiency and customer satisfaction by proactively developing new processes for optimized workflow

 ​ ​Be well-versed with our products, online help software, and social communities

 ​ Identify trends in customer feedback to help drive improvements to our products and processes

 ​ Collaborate with IT, marketing, operations and other departments on various customer and quality assurance projects

 ​ Managing product development process from the concept phase to the post-launch analysis phase

 ​ Demonstrated ability to plan, organize, and prioritize daily work assignments

 ​ Prior computer usage/keyboarding experience required

 ​ Excellent telephone etiquette

 ​ Demonstrated positive attitude and team work orientation

 ​ Detail oriented with strong quality and productivity orientation

 ​ Dependable, flexible and focused orientation

 ​ Good communication skills in Korean and English

 ​ Contributes to team effort by accomplishing related results as needed.

 ​ Monitoring, analyzing and managing a monthly advertising campaign via Google Adwords

 ​ Coordinate activity within budget guidelines

 ​ Recommend, oversee, plan and optimize daily / weekly / monthly reporting and KPI

 ​ Demonstrated ability to work in teams with a collaborative interpersonal style

 ​ Good organizational and problem solving skills

 ​ Ability to work independently with minimal supervision

 ​ Arrives on time to work scheduled hours and complete assigned tasks

 ​ Some degree of flexibility to cover other shifts as needed

 ​ Ability to work overtime

 

SKILLS/EDUCATION/EXPERIENCE AND REQUIREMENTS:

 ​ Korean & English (Required)

 ​ Recommended high school or college courses include those related to business, such as management or marketing

 ​ ​1 or more years Customer Service experience in a similar role

 ​ Ability to manage multiple tasks simultaneously.

 ​ Effective verbal and written communication skills in English and Korean

 ​ Knowledgeable of computer, internet, web functions and MS Office and authoring software

 ​ Project management experience / Strong interpersonal skills

 

 

DISPUTE SPECIALIST (Korean & English Required)

This position is a entry-level position!


JOB DESCRIPTION

GENERAL FUNCTION: Under moderate supervision, reviews credit card dispute cases to determine financial liability under the appropriate network operating regulations. Partners with the line of chargeback and risk team to provide direction and support to merchants regarding chargeback rules and regulations.


ESSENTIAL DUTIES & RESPONSIBILITIES:

 ​ Monitor and notify merchant of incoming chargeback/compliance cases.

 ​ Enter and manage chargeback data.

 ​ Prioritize cases per due date and manage time sensitive representments.

 ​ Answer inbound and make outbound telephone calls, e-mail, fax to merchants regarding chargeback cases.

 ​ Collect support documents to represent cases to issuer.

 ​ Research cases, draft rebuttal letters, prepare and submit representments to issuer.

 ​ Educate merchants of chargeback procedure and risk.

 ​ Advise merchant on chargeback prevention.

 ​ Support internal staff with chargeback risk and information.

 ​ Analyze chargeback cases and trends.

 ​ Research Visa/Mastercard/Discover/American Express rules and regulations to improve dispute strategy.

 ​ Performs other tasks as assigned.

 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

 ​ Bilingual English (superior verbal/writing skills) Korean (oral proficiency, some reading and writing).

 ​ Recommended High School or College courses include those related to business, such as accounting, management.

 ​ Knowledgeable of computer, internet, web functions and MS Office and authoring software

 ​ Project management skills/Strong analytical skills

 

 

VIP SPECIALIST (Korean & English REQUIRED) 

This is an entry-level position.


JOB DESCRIPTION:

The VIP Specialist is responsible for maintaining, Strengthening and growing customer relationships. The VIP Retention Team is responsible for the retention of all high level clients for Navy Zebra Brands. The department aims is to develop and execute a strategy that grows that value of the VIP segment.


ESSENTIAL DUTIES & RESPONSIBILITIES:

 ​ Ensuring the team builds and maintains constructive relationships with premium customers.

 ​ Effective and timely reporting with good interpretation and analysis of data

 ​ Tactical implementation of VIP strategies

 ​ Build good communication with the team to ensure VIP service is consistent

 ​ Assisting team with new ideas and projects in order to grow the net win for hosted players

 ​ Working closely with the management team to identify and improve process

 ​ Create a culture of professional service that contributes to VIP satisfaction and retention

 ​ Facilitating training sessions to ensure product knowledge and tools being used appropriately

 ​ Ensure innovation is cultivated within the department to drive new opportunity


This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.


SKILLS/QUALIFICATIONS/REQUIREMENTS:

 ​ Bilingual (Korean/English) REQUIRED

 ​ Team Management experience

 ​ Strong focus on achieving targets and meeting deadlines

 ​ Highly organized with excellent attention to detail and ability to work under pressure

 ​ Process driven

 ​ Excellent communication and interpersonal skills

 ​ Patient, understanding and professional

 ​ Extreme attention to detail, strong organization skills and a high sense of urgency and accountability.

 ​ High levels of motivation and enthusiasm

 

 

ACCOUNTANT

ESSENTIAL DUTIES & RESPONSIBILITIES:

 ​ Daily accounting activities and monthly and year end closing.

 ​ Reviewing invoices for proper documentation and processing check request.

 ​ Maintaining accurate files and documentation in accordance with company policy.

 ​ Successfully guided Assets & Liabilities. 

 ​ Manage Balance Sheet & Income Statement Account.

 ​ Resolve problem regarding accounting closing issue and managing accounting treatments.

 ​ Accounts Payable, Bank Reconciliation 

 ​ Accounts Receivable entries, journal entries.

 ​ Inventories and depreciation expenses.

 ​ Compliance with US GAAP and IFRS.

 ​ Take external audit yearly

 ​ Additional projects as needed.

 

SKILLS/QUALIFICATIONS/REQUIREMENTS:

 ​ Bilingual (Korean/English) (Required)

 ​ Bachelor's Degree in Accounting or any business-related field preferred.

 ​ Extreme attention to detail, strong organization skills and a high sense of urgency and accountability.

 ​ 1 - 4 years of similar experience.

 ​ Strong computer skills Microsoft Excel and QuickBooks.

 ​ Excellent written and verbal communication skills.

 ​ Excellent analytical and problem solving skills.

 ​ Strong project management/time management skills.

 ​ Ability to work independently and with a team in a fast-paced, high volume environment, with emphasis on accuracy and timeliness.

 ​ A high level of integrity, accuracy, dependability, enthusiasm and confidentiality. 



MARKETING ASSISTANT

Job Summary:

The primary responsibility for this position is to assist marketing campaigns operation processing flow both internally and externally. The ideal candidate will be extremely organized, possess strong analytical and communication skills and have office administration experience. 

Work with cross-functional teams (direct contacts including email, direct mail, call center, web site) to assist and define marketing activities including SNS campaign marketing: production of the communication, list generation; content and offer development; design; approval; fulfillment; test and refinement plans. Marketing activity including Assist Strategic Support: Assist events and host, Internet and Email Marketing, Literature and stationery administration, internal communications, Public Relations, Marketing audit and strategy and miscellaneous administrative duties.


Key Responsibilities:

 1.   Keep the marketing database up-to-date, importing new data, updating records and performing the necessary cross checks 

 2.   Prepare marketing statistics & research audiences as agreed with the Marketing Manager 

 3.   Prepare materials and generate electronic and digital filing for planning meetings, take minutes as required 

 4.   Writing and editing sales and marketing materials including literature, ensuring valid, current and accurate content 

 5.   Work with the graphic designer to ensure quality work delivered on time and to budget

 6.   Prepare supporting materials (literature packs, promotional merchandise, delegate lists, name badges, place names, 

      table plans etc.) 

 7.   Write and distribute press releases and produce media kits where required including enews required 

 8.   Responsible for e-marketing and presence on other social media, such as updating the Facebook page, ensuring search 

      engine optimization for products and website, blogging etc. 

 9.   Maintain related website and manage customer enquiries generated from the website 

 10. Act as liaison between advertising agencies and the company, print suppliers, freelance talent, and various marketing services. 

 11. Provide assistance in terms of logistics including project planning and preparation to events like distributor meetings, 

      seminars, exhibitions and trade shows 

 12. Monitor and report on the effectiveness of ongoing marketing communications activities 

 13. Weekly, Monthly, Quarterly & Yearly processing report 

 14. Performs other tasks as assigned by manager

 

Skills/Qualifications: 

 1.   Excellent written and verbal communication skills are essential and good copy-writing skills, preferably in a technical / 

      scientific context, would be an advantage 

 2.   Web maintenance / e-marketing experience, with a good working knowledge of social media marketing tools, Google 

      rankings and search engine optimization is desirable 

 3.   Able to work individually as well as part of a team including sales team and internal support teams 

 4.   Computer literate (Excel, Word, & Power Point) 

 5.   Bilingual (Korean/English) will be plus 

 6.   Able to meet multiple project deadlines and demonstrate good attention to detail 

 7.   Good time management and planning skills 

 8.   Organized, analytical and problem solving skills 

 9.   Flexibility and adaptability



TECH SUPPORT REPRESENTATIVE

JOB RESPONSIBILITIES:

 ​ Responsible for training, coaching and feedback of team members.

 ​ Create Merchant Terminal Account using various web/window applications. 

 • Create download file in the server.

 • Release new download files to branches and provide file support.

 • Communicating with sales mainly for file inquiries.

 • Provide payment application support.

 • Provide NZ Gateway Support

 • Provide ROAM Data Support

 • Provide technical support for sales and internal staff.

 • Provide new product support for sales and internal staff.

 • Communication with Processor & Partners


ESSENTIAL FUNCTIONS:

 1.   Communicating with sales – Communicating with sales mainly on phone for download file inquiries.

 2.   Communicating with Vendor -- Communicating with vendor in writing, or by telephone, fax, or e-mail

 3.   Use of Credit Card Terminals – Troubleshoot and update terminal file at download server.

 4.   Documenting/Recording Information -- Observing, receiving, entering, transcribing, recording, storing, or 

      maintaining information in written or electronic form from all relevant sources.

 5.   Business Relationship – Building a good relationship with all merchants in order to keep them as our merchant for years 

      to come.

 6.   Interacting with Computers -- Using computers and computer program to update download files.

 

EDUCATION AND EXPERIENCE:

 1.   Recommended Associate or Bachelor’s degrees or equivalent experience.

 2.   Knowledgeable of computer, internet, web functions and MS Office

 3.   Technical skills – comfortable handling any technical devices.

 4.   Previous technical job is a plus, but shouldn’t be required.

 5.   Bilingual Language:  Korean and English

 

KNOWLEDGE, SKILL AND ABILITY:

 1.   Merchant Service -- Knowledge of principles and processes for providing merchant services.

 2.   Languages – English and Korean in order to understand sales and merchant.

 3.   Active Listening – Active listening is very important as merchants complain about the service and need to help them out 

      to prevent cancellation.

 4.   Critical Thinking – Critical thinking is also very important to know what to do in situations where a credit card terminal 

      isn’t working at the merchant’s location.

 5.   Speaking -- Talking to others to convey information effectively.

 6.   Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words 

      and sentences.

 7.   Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

 8.   Speech Clarity -- The ability to speak clearly so others can understand you.

 9.   Speech Recognition -- The ability to identify and understand the speech of another person.


FINANCIAL RESPONSIBILITY, AUTHORITY AND EXCEPTIONS:

 1.   Equipment:  Reasonable care of all credit card processing equipment.

 2.   Financial: Need to listen and try to give the best service to prevent delays from terminal installation which can result in a loss 

      for the company.

 3.   Business Relationship: Keeping a good relationship with all of our merchants to prevent them from cancelling and giving 

      them the best service possible.

 4.   Working hours may vary as I am on call 24 hours.

 

 

BENEFITS:

Medical Insurance, Paid Sick Leave, Paid Holidays, Accrued Vacation, 401K and Life Insurance

 

Bankcard Service is an Equal Opportunity Employer.​ 





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