조회수: 21597
Bankcard Services
Torrance, CA
Human Resources Department
BankCard Services is seeking for hard working and ambitious individuals to join our dynamic team in Torrance Headquarter. All positions are full-time, with benefits listed below.
Group Medical Insurance, Paid Sick Leave, Paid Holiday, Accrued Paid Vacation, Marriage Paid Vacation, Bereavement Paid Leave, 
401(k) and Life Insurance.
Here are brief descriptions of our available employment opportunities at Bankcard Services. 
For a full description, please email our Human Resources Department at:

You can also apply by copying and pasting this link.  This will take you to our BCS Career Page

1.  CUSTOMER SERVICE REPRESENTATIVE (Korean/Mandarin/Cantonese & English)
Bankcard Services is looking to bring on a Customer Service Representatives to support our merchants, clients and staff with professionalism, tact and skill. The duties will include good problem solving skills, friendly attitude, task oriented, strong multi-tasking skills, computer savvy, customer service experience, and dependability. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.
Answer phones to respond to orders, general Merchant inquires, Bill Statement questions, all of Terminals Issue and customer complaints. Project a professional company image through phone interaction.
  1. Bilingual: Korean/English; Mandarin/Cantonese/English; Vietnamese/English
  2. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
  3. Computer literate with the ability to learn customer service software applications.

BankCard Services is looking to bring on a Sales Operations Coordinator to support our direct and indirect sales teams and increase operational efficiency.  The duties will include sales support to achieve monthly sales including short/long term forecast management, collecting sales data and preparing daily, weekly, monthly sales reports, market analysis, and implementing processes to optimize the operations of our sales force.  Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.

  1. Sales support
  2. Provide documentation and arrangements for new Business Partner relationships
  3. Distribute marketing, sales, and support documentation to sales channels
  4. Coordinate new merchant applications and requested supporting documentation submitted by Business Partners
  5. Assist sales teams with merchant support issues
  6. Track all incoming actions and inquiries to ensure timely and effective resolution
  7. Provide basic product and service information required for the greatest immediate and overall outcome
  8. Identify, research, and resolve problems, logging results and sharing knowledge

  • Maintains daily balancing data for reconciling incoming and outgoing fund and composes system balancing sheet.
  • Making a settlement for daily rejects from the processor and card brands.
  • Processing MDE (Manual Data Entry) upon requests from other teams.
  • Checking reimbursement list and match it to original data.
  • Attending weekly meeting and understand general agenda and issue for the week.
  • Answering questions of any reject activity or manual data entry (MDE) from other teams.
  • Researching issues occurred during clearing and settlement by communicating with the acquirer and the processor.

  • BA/BS in Business with an emphasis in Accounting (Preferred)
  • Bi-lingual in Korean and English (Required)
  • Math and detail-oriented skills
  • In-depth knowledge of card processing industry and sales dynamics is strongly preferred
  • Proactive ownership toward the given responsibilities and Eager to stretch
  • Willingly collaborative mindset and Sense of urgency
  • Strong analytical, problem solving, and project management skills and MS Office (Excel, PPT, Word) proficiency
  • Organized thinking and conceptualization competency
  • Strong verbal and written communication skills

Compliance Specialist contributes to the company’s compliance status, and support client’s ability to comply by driving all compliance activities which include reviewing internal processes, documents and reports from payment networks and/or other regulatory bodies, and ensuring compliance with internal and external regulatory framework. Identify required, discretionary, business and system updates, recommend approaches and solutions that are compliant with applicable regulations while balancing proper investment pursuant to overall corporate, division and department goals.

  • Bilingual (Korean/English) (Required)
  • High School diploma required.  Some college preferred.
  • Knowledgeable, Experience and skills including MS Word, Excel and Windows
  • Typing Speed of at least:  40WPM
  • Good research and problem solving skills
  • Basic understanding of Internet principles, terminology and functionality
  • Extreme attention to detail, strong organization skills and a high sense of urgency and accountability.
  • Excellent written and verbal communication skills.
  • Excellent analytical and problem solving skills.
  • Strong project management/time management skills.
  • Ability to work independently and with a team in a fast-paced, high volume environment, with emphasis on accuracy and timeliness.
  • A high level of integrity, accuracy, dependability, enthusiasm and confidentiality. 
5.  SALES ACCOUNT REPRESENTATIVE (Chinese & English Speaking Preferred)
Is accountable for providing liaison support between Sales and Operations by researching, resolving and communicating merchant application issues in a timely manner which promotes effective customer service. The Sales Account Representative is also accountable for providing Customer support via Phone, E-Mail, and Chat for issues related to online ordering products.

  1. Providing Technical and Customer support related to online ordering products ( issues
  2. Operations and Sales support for all new merchant applications
  3. Solving issues for customers by troubleshooting, investigating problems and proactively identifying support needs
  4. Improving internal efficiency and customer satisfaction by proactively developing new processes for optimized workflow
  5. Be well-versed with our products, online help software, and social communities
  6. Identify trends in customer feedback to help drive improvements to our products and processes
  7. Collaborate with IT, marketing, operations and other departments on various customer and quality assurance projects
  8. Demonstrated ability to plan, organize, and prioritize daily work assignments
  9. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing 
         or potential sales outlets and other trade factors.
10. Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
11. Focuses sales efforts by studying existing and potential volume of dealers.
12. Proceed applications by referring to internal procedure and product literature.
13. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual 
         territory analyses.

  • Bilingual - Chinese and English (Preferred)
  • High School Graduate or College courses related to Business, such as Management or Marketing
  • 1 or more years of Customer Service experience in a similar role
  • Driver's License to drive to different locations and merchants.
  • Ability to organize and coordinate work
  • Ability to manage multiple tasks simultaneously
  • Effective verbal and written communication skills
  • Analytical and problem solving skills.
  • Professionalism, dependability and desire a challenge
  • Knowledgeable of computer, internet, web functions and MS Office and authoring software
  • Project Management Experience/Strong Interpersonal Skills

HOMMEFACE is a startup men's cosmetics brand in the Torrance area and are seeking positive, reliable, motivated, high energy individuals who are eager to learn and grow together. 
As a key member of our team, the Marketing Coordinator is responsible for helping to develop, implement, measure, and optimize strategic brand operation across a variety of digital and online sales channels. 
Your strong email, social media, print, and project management skills will make you the go-to person for campaign planning, deployment, measurement, improvement, and success.  
This opportunity is an entry-level role that require to work closely with our marketing and sales representatives, and CRM team to contribute to a cohesive strategic plan. You'll also work with the company’s OEM/ODM manufacturers in Asia, external digital marketing agency and technology partners to execute, report, and optimize purchasing/marketing campaign effectiveness. 
The ideal candidate is a self-starter with an entrepreneurial spirit who will think outside the box and take the initiative to continuously enhance SEO ranking and drive traffic. 
If you are a creative at heart who has a marketer’s passion for producing innovative and compelling content that creates SEO traction and drives customers, this job is for you. 

Job Responsibilities: 
 1. Research and understand market trend and marketing methods. 
 2.    Study and understand current and potential sale channels and their marketing tools. 
 3.    Develop and create effective online marketing contents for diverse marketing channels. 
 4.    Support with best marketing plans and scenario for branding and new products, including price determination, description authoring, and 
         promotional plans. 
 5.    Manage and develop brand social media channels: Blog, Instagram, Facebook, Youtube, etc. 
 6.    Research and discover new sales channels and marketing sources and channels. 
 7.    Create and implement product marketing campaigns, sponsored ads, and promotions on diverse online channels; Amazon, eBay, Google, etc. 
 8.    Use SEO best practices to generate traffic to our sites. 
 9.    Plan and implement on-site events/promotions for regular and special occasions. 
10. Review and evaluate digital marketing analytics and campaign effectiveness and seek for better result. 
11.   Compile and deliver product page enhancements, including text, images, and videos. 
12.   Communicate and cooperate with 3 rd party for marketing tasks. 
13.   Running program analytics, prioritizing projects driving policy and product enhancements. 
14.   Simple art work for marketing materials. 
15.   Other duties and special tasks as assigned. 

 1. Bachelor’s degree 
 2.    Ability to handle Adobe Photoshop, Illustrator - Basic level (Highly preferred) 
 3.    Must have strong verbal, written and interpersonal communication skills 
 4.    Calendar management skills, including the coordination of complex meetings 
 5.    Computer literate (Excel, Word, Outlook)
 6.    Bilingual (Korean/English) (REQUIRED)
 7.    Ability to analyze and assess services and operations for quality efficiency and effectiveness, and to make recommendations 
 8.    Extremely organized 
 9.    Must be able to partner well and deal with high energy, busy Sales people and their customers and internal support teams 
10.   Team player, positive and proactive. 
11.   Analytical and problem solving skills 
12.   Flexibility and adaptability  

GENERAL FUNCTION: Under moderate supervision, reviews credit card dispute cases to determine financial liability under the appropriate network operating regulations. Partners with the line of chargeback and risk team to provide direction and support to merchants regarding chargeback rules and regulations.

  • Monitor and notify merchant of incoming chargeback/compliance cases.
  • Enter and manage chargeback data.
  • Prioritize cases per due date and manage time sensitive representments.
  • Answer inbound and make outbound telephone calls, e-mail, fax to merchants regarding chargeback cases.
  • Collect support documents to represent cases to issuer.
  • Research cases, draft rebuttal letters, prepare and submit representments to issuer.
  • Educate merchants of chargeback procedure and risk.
  • Advise merchant on chargeback prevention.
  • Support internal staff with chargeback risk and information.
  • Analyze chargeback cases and trends.
  • Research Visa/Mastercard/Discover/American Express rules and regulations to improve dispute strategy.
  • Performs other tasks as assigned.

  • Bilingual English (superior verbal/writing skills) Korean (oral proficiency, some reading and writing).
  • Recommended High School or College courses include those related to business, such as accounting, management.
  • Knowledgeable of computer, internet, web functions and MS Office and authoring software
  • Project management skills/Strong analytical skills

Coordinates all incoming merchant applications. Reviews & evaluates merchant’s credit card acceptance in card-not-present and card-present environment. Makes decisions to approve, pend, and/or decline merchant accounts based on financial, compliance, and/or fraud risks. Communicates with inside sales, and outside sales. Prepares approval, pend, and/or decline updates and advises on the status of accounts to respective sales channels.
  • Ensures that merchant applications and files are complete and ready for submittal to sponsoring bank.
  • Making sure applications, and at times including sales reps’ activities, are within company regulations and related compliance guidelines.
  • Process incoming merchant applications, analyze financial standing of the applicant, understand how merchant operates their business, and 
         decide whether BCS should accept or decline the application.
  • Determine most suitable ticket price based on financial and competitive analysis in line with compliance requirements.
  • Determines the liquidity and financial strength of merchants through various financial data.
  • Read, interpret, and assess credit reports, financial statements, bank statements, and other financial data to determine liquidity and financial 
         strength of merchants.
  • Scrutinize through all documents to minimize fraudulent applications.
  • When needed, interview merchants to collect additional necessary information for assessing any hidden risks that may be involved.
  • Tactfully explain to sales representatives of any ticket adjustments, the need for additional underwriting requirements, or declines.
  • Analyze quality and quantity of risks underwritten and prepares reports for management review.
  • Write case analysis reports on declined applications.
  • Supporting sales reps with questions regarding requirements for special application, ie. high ticket high risk merchants
  • Performs other essential tasks as assigned.
  • High school diploma is required.
  • Bachelor’s degree in business or finance highly preferred but not required.
  • Prior experience in related field or similar industry recommended.
  • Risk management / customer service background is highly preferred.
  • Phone etiquette must be professional.
  • Excellent analytical skills, effective writing skills and good interpersonal and communication skills.
  • Ability to function effectively in a fast-paced environment with multiple priorities.
  • Performs variety of complex tasks. A wide degree of creativity and latitude is expected.
  • Work well with a diverse team.
  • Highly motivated and proactively conduct research on own and make decisions based on the data obtained from the research.
  • Meticulous and detail oriented. 

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