[Bankcard Services] Customer Support
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Bankcard Services is seeking hard working and ambitious individuals to join our dynamic team in the Head Office located in Torrance.
 

I. Customer Support

Job Summary: 
Answer phones and respond to orders, general Merchant inquires and Bill Statements, address and solve all of POS system issues and customer complaints. Project a professional company image through phone interaction. Complete POS sales documentation.

Job Responsibilities:
     1. Answer phones and respond to customer requests.
     2. Provide customers with POS product and service information.
     3. Up sell products and services.
     4. Transfer customer calls to appropriate staff.
     5. Identify, research, and resolve customer issues using the computer system.
     6. Follow-up on customer inquires not immediately resolved.
     7. Complete call logs and reports.
     8. Research billing issues.
     9. Recognize, document and alert the supervisor of trends in customer calls.
    10. Recommend process improvements.
    11. POS data technical support
    12. Minor technical support
    13. Other duties as assigned.

Skills/Qualifications:
1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school
 diploma or equivalent. 
2. Computer literate with the ability to learn customer service software applications.
3. Bilingual : Korean/English or Korean/Mandarin or Mandarin/English
 
Benefits:
  • Group Medical Insurance, Paid Sick Leave, Paid Holiday, Accrued Paid Vacation, Marrige Paid Vacation, Bereavement Paid Leave, Life Insurance and Free Lunch


For those interested, please send your resume to:
Attn: Human Resources Department
Fax: (213)427-3477


Bankcard Services appreciates your interest and consideration of our company. We regret that we will not be able to respond to every resume submission. Only those candidates who best meet our needs shall be contacted. Again, thank you for your consideration.

Bankcard Service is an Equal Opportunity Employer.

Search Firm Representatives please read carefully:
Bankcard Services is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Bankcard Services via-email or fax, the Internet in any form without a valid written search agreement in place for that position will be deemed the sole property of Bankcard Services, and no fee will be paid in the event the candidate is hired by Bankcard Services as a result of the referral or through other means.