Garden Suite Hotel is currently looking for a Front Desk Manager to lead the front office team.
As a Front Desk Manager, you'll be responsible for all duties of the front office operation, including management of the front desk, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy,
Key responsibilities of a Front Desk Manager include:
Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
Ensuring guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
Interviewing, hiring, coaching and developing team members
Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
Authorizing requests for schedule changes, overtime, and sick day.
Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.
Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures
Monitoring and maintaining the front office systems and equipment to ensure their optimum performance
The ideal Front Desk Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.
The minimum qualifications for this position are:
Minimum of one year front desk experience in a hotel property of similar size and quality
Minimum of one-year supervisory experience
Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
Must have excellent supervisory and interpersonal skills
Ability to work a varied schedule that may include evenings, nights, and weekends
Bilingual- English and Korean
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Position Available: Immediately
Salary: based on experience
Please submit a resume and cover letter to firstname.lastname@example.org
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